Desktop Support

Desktop Support Analyst London, Financial Services

We're partnering with a globally respected investment firm to hire an exceptional Desktop Support Analyst for their London office.

This is not a high-volume help desk position and not a stepping-stone role. The business is looking for the best of the best at this level. A desktop support professional who takes pride in delivering outstanding service, owns issues end to end, and is trusted to support a demanding, professional user base.

You'll be a key part of the on-site technology function, providing hands-on and remote support to colleagues in London and across international offices. This role requires strong technical capability, excellent communication skills, and the confidence to work with stakeholders at all levels of the business.

Key responsibilities include:

• Providing high-quality desktop and end-user support across Windows and macOS environments

• Supporting users in person, remotely, and over the phone

• Managing incidents from first contact through to full resolution

• Supporting new joiner onboarding and leaver offboarding, including hardware deployment and access management

• Working with vendors and building management to coordinate site and telecoms work

• Supporting mobile devices, printers, network connectivity, and remote access tools

• Contributing ideas to improve service quality, processes, and user experience

• Working closely with global technology teams to ensure consistent support standards

This role suits someone who is already very strong in desktop support and wants to work in an environment where quality and professionalism matter.

You'll ideally bring:

• Several years of hands-on desktop / help desk support experience in a professional environment

• Strong Windows endpoint support experience and familiarity with macOS

• Experience with Active Directory user and group management

• Solid understanding of networking fundamentals (LAN, DNS, TCP/IP, Wi-Fi)

• Confidence supporting mobile devices and peripherals

• Experience working with third-party vendors

• Excellent customer service skills and the ability to explain technical issues clearly

• A calm, methodical approach and genuine ownership of problems

This is not about job titles or seniority. It's about being exceptionally good at desktop support.

The firm offers a market-leading benefits package, including:

• Private medical insurance with family options

• Generous pension scheme with strong employer contributions

• Income protection and life assurance

• Wellness and fitness reimbursements

• Mental health and wellbeing support

• Cycle-to-work scheme, season ticket loans, and other lifestyle benefits

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: gb/en/privacy-notice.