Field Engineer

IT Field Engineer

We are a fast-growing, forward-thinking Internet Service Provider transforming how commercial landlords deliver connectivity to their buildings. Despite being relatively young, the business has quickly become a trusted partner for a wide range of progressive property owners across London.

We're now looking for an enthusiastic, hands-on IT Field Engineer to join our service delivery team and play a key role in delivering high-quality connectivity to customers across the city.

About you

You'll thrive in this role if you are someone who:

• Is trustworthy, honest and takes pride in doing things properly

• Is driven, self-motivated and hungry to achieve results

• Enjoys working directly with customers and understanding their needs

• Brings positive energy to a team and supports others when needed

• Cares about accuracy and getting things right first time

• Has a genuine interest in IT, telecoms and broadband technology

• Maintains a positive mindset and a strong can-do attitude

The role

As an IT Field Engineer, you'll spend time visiting customer offices, activating and testing connectivity services, and ensuring a smooth onboarding experience. You'll work closely with internal teams, suppliers and building management to coordinate access, carry out surveys and resolve issues professionally.

You'll receive structured training and ongoing coaching, giving you the tools and support to grow your technical knowledge and deliver work to a high standard.

What you'll be doing day to day

• Visiting customer sites to activate services and resolve IT-related issues

• Working closely with the IT support desk to feedback on issues and ongoing support calls

• Liaising with account managers and keeping customers updated on progress

• Communicating with suppliers and network operators on live installs and projects

• Arranging site access with building management teams

• Conducting site surveys and producing route plans

Skills and experience (desirable)

• Strong communication skills and a professional on-site manner

• Good general IT skills and a desire to deepen your technical knowledge

• Interest in telecoms, broadband and networking

• Confidence using hand tools

• Ability to work independently and manage your own workload

• Understanding of fibre, leased lines or business connectivity

• A responsible, resilient attitude and a real drive to succeed

Why apply?

• Join an ambitious company that's growing quickly

• Work on varied sites across London

• Gain hands-on experience and structured training in telecoms and IT

• Be part of a supportive, energetic team where your contribution genuinely matters

If you're looking for a role where you can learn, grow and make an impact in a fast-moving industry, we'd love to hear from you.

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