2nd Line Engineer

2nd Line Engineer - North London, Onsite - £33,000-£36,000

*DBS Required*

We're seeking a dedicated 2nd Line Engineer to provide expert technical assistance across multiple school sites for one of our managed service providers. This is your chance to play a pivotal role in keeping classroom technology seamless, supporting innovative projects, and building strong relationships with educational staff.

What you'll do:

• Deliver high-quality 2nd line support to ensure smooth technology operations across schools.
• Maintain and troubleshoot desktops, laptops, iPads, Chromebooks, printers, and AV equipment.
• Manage user accounts and devices via Google Workspace or Microsoft 365.
• Support and optimise school networks, including switches, Wi-Fi, VLANs, DHCP, and DNS.
• Perform essential updates, patching, imaging, backups, and device rollouts.
• Keep accurate documentation and maintain asset records.

Required Skills:

• Minimum 2 years of experience in IT support, preferably in an educational environment.
• Confident troubleshooting Windows, ChromeOS, and iPadOS devices.
• Hands-on experience with Google Workspace Admin and/or Microsoft 365 Admin.
• Strong understanding of networking fundamentals (switches, Wi-Fi, VLANs, DHCP, DNS).
• Excellent problem-solving skills with clear communication tailored to all user levels.

Nice to Have Skills:

• Knowledge of safeguarding protocols, MIS systems, or classroom technology solutions.
• Experience with UniFi, Synology, Omada Cloud, or Veeam.
• Scripting abilities (PowerShell, Bash).
• Relevant certifications such as CompTIA, Google, or Microsoft certifications.

Other Requirements:

• Ability to work on-site at multiple school locations - DBS will be required
• A proactive attitude and a commitment to supporting educational technology.

If you're ready to make a meaningful impact through technology and thrive in a fast-paced, supportive environment, we want to hear from you.