Customer Support Agent

Customer Support Agent | Poole | £30,000 + benefits

Join a fast-growing tech company that’s transforming the accountancy software space with cutting-edge solutions and a fresh approach to customer experience. If you thrive in a fast-paced support environment and enjoy solving problems, this Customer Support Agent role could be your next career move.

Recognised as one of the Sunday Times Best Places to Work 2024 and backed by £25 million in recent investment, this company offers a dynamic and rewarding environment where your contributions truly matter.

As a Customer Support Agent, you will benefit from:

• Company share scheme
• Private medical insurance
• 25 days holiday plus bank holidays
• Quarterly profit-related bonus
• Hybrid/flexible working arrangements
• Clear progression opportunities
• Autonomy and ownership of your workload

As a Customer Support Agent, your responsibilities will include:

• Managing inbound queries via phone and email, triaging and prioritising effectively
• Recording and tracking support tickets using internal systems
• Diagnosing and resolving technical issues, escalating where appropriate
• Advising clients on best practice to optimise their use of the software
• Collaborating with implementation consultants to resolve system queries

As a Customer Support Agent, your experience will include:

• Previous experience in a customer support role
• Exposure to supporting Finance Software
• Strong verbal and written communication skills
• Ability to work independently and manage competing priorities
• A reliable and adaptable approach to work
• A collaborative mindset and team-oriented attitude

If you're ready to take the next step in your career, we'd love to hear from you. Apply today with an up-to-date CV or call Amber at Rubicon for more information.