Technical Support Specialist
Permanent | Full - Time | London | Information Services
A leading international law firm is seeking an IT Support Analyst to join its busy London Information Services team. This role provides hands on technical support across the office, covering hardware, software, meetings technology, and user support.
Key Responsibilities- Provide remote support for laptops, iPhones/iPads, and encrypted devices.
- Assist with RSA server administration and mobile device management.
- Set up meeting rooms, hybrid meetings (Teams/Zoom), and event tech.
- Log, manage, and resolve helpdesk tickets.
- Troubleshoot and escalate technical issues when required.
- Support office moves, PC reimaging, hardware replacements, and visitor equipment setup.
- Minimum 12 months experience in an IT support role (professional services experience beneficial but not essential).
- Strong knowledge of Windows Server, Windows 11, Microsoft 365, with advantage for iManage and Aderant iTimekeep.
- Experience with Exchange, Outlook, Citrix, RSA tokens/remote access, iOS/Android, and HP printers.
- Excellent communication and prioritisation skills with a proactive, service focused approach.
The organisation is committed to equality, diversity, and inclusion, welcoming applicants from all backgrounds.
Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply.
Ryder Reid Legal is a recruitment specialist. For over thirty years we've been connecting legal talent with many of the leading law firms in London and internationally. Follow our LinkedIn page for the latest vacancies.
https://company/ryder-reid-legal