Technical Support Specialist

Technical Support Specialist - Leading International Law Firm

Location: Central LondonHours: 8am-4pm OR 10am-6pm

A prestigious international law firm with a major London presence is seeking a Technical Support Specialist to join its highly regarded IT team. This is an excellent opportunity to work in a fast-paced, professional environment providing high-quality support to lawyers and business services staff.

About the Role

Reporting into the London Service Desk Manager, you will play a key role in delivering first-class technical support across the London office. You'll be part of a collaborative IT team, assisting users on a wide range of IT issues, troubleshooting problems, and ensuring an exceptional level of service at all times.

The position would suit someone who thrives in a busy corporate setting, has a strong customer service mindset, and enjoys solving problems in a calm, professional manner.

Key Responsibilities

• Provide first- and second-line IT support, resolving queries efficiently and professionally.
• Diagnose and troubleshoot technical issues, providing workarounds where needed.
• Support users in person and remotely using remote control tools.
• Configure new PCs, set up new users and laptops, and manage hardware inventory (training provided).
• Create, update, and resolve tickets within the firm's service management system (training provided).
• Set up and support video conferencing (training provided).
• Provide clear troubleshooting guidance across Microsoft Office 365 (training provided).
• Assist with legal Word and Excel document issues (training provided).
• Respond to software "how-to" questions from staff.
• Support mobile users (iOS) and travelling attorneys (training provided).
• Participate in occasional Brussels office support visits.
• Assist with ad-hoc weekend shifts related to office moves.

Experience & Skills Required

• Strong knowledge of MS Office 365; familiarity with legal tech such as iManage DeskSite is advantageous.
• Proven experience in 1st/2nd line Helpdesk support with strong troubleshooting skills.
• Previous experience supporting MS Office, ideally within a legal or professional services environment.
• Exceptional written and verbal communication skills.
• Self-motivated, enthusiastic, and proactive.
• Team-oriented, adaptable, and able to represent IT professionally.
• Minimum 1 year of experience within a legal IT environment.
• Ability to work independently and take ownership of tasks.

What's on Offer

• Opportunity to work within one of the world's most respected law firm environments.
• Training provided across multiple systems and tools.
• Exposure to high-performing teams and a collaborative, supportive culture.
• A role with real variety and room for development.

Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply.

Ryder Reid Legal is a recruitment specialist. For over thirty years we've been connecting legal talent with many of the leading law firms in London and internationally. Follow our LinkedIn page for the latest vacancies.

https://company/ryder-reid-legal