Technical Operations Manager

Technical Operations Manager – Shoreditch, London - Great Opportunity!

Salary: Dependant on experience

Are you a hands-on Technical Operations Manager ready to lead a high-performing engineering team while driving major internal transformation projects?

My client, an established and rapidly scaling MSP in Shoreditch, is looking for an experienced technical leader to take ownership of their internal systems, cloud infrastructure, and operational delivery.

This is a role for someone who thrives in fast-paced environments, enjoys solving complex technical challenges, and wants genuine influence over how a business scales from the inside out.

As Technical Operations Manager, you will:

Lead Technical Delivery & Escalations

• Act as the senior technical escalation point for infrastructure, cloud, networking and security.
• Oversee technologies including Azure, Office 365, Windows Server, SonicWall, VMware/Hyper-V, and 3CX.
• Ensure patching, security compliance, DR strategy and documentation standards are consistently met.

Manage & Develop the Engineering Team

• Line-manage a skilled team of 2nd/3rd Line Engineers.
• Deliver coaching, 1:1s, performance management and personal development plans.
• Support recruitment and shape a high-accountability, high-performance culture.

Own Internal Systems & Business Platforms

• Lead the ongoing development and optimisation of internal CRM/PSA systems (Salesforce or Dynamics).
• Oversee integrations across Autotask, telephony, finance and automation tooling.
• Manage third-party vendors and toolsets.

Drive Projects & Internal Transformation

• Own end-to-end delivery of internal projects: CRM rebuilds, cloud migrations, infrastructure upgrades, and workflow automation.
• Work cross-functionally with service delivery, finance, leadership and commercial teams.

Automation, Reporting & Process Improvement

• Lead automation using PowerShell, Power Automate and SQL.
• Build dashboards and insights to improve service performance.
• Apply ITIL-aligned best practices to improve SLAs, KPIs and customer experience.

What You’ll Bring

• 5+ years in a Managed Service Provider environment.
• Experience leading or mentoring technical teams.
• Strong hands-on experience across cloud, infrastructure, virtualisation, networking and automation.
• Technical depth in: Azure, O365, Windows Server, SonicWall, VMware/Hyper-V, 3CX, Salesforce or Dynamics, Autotask.

The client is looking to fill this opportunity immediately, so please apply ASAP or feel free to drop me an email with any questions to owen @ serlimited . com.

SER-IN