CRM Manager

CRM Manager

Location: Nottingham (2–3 days in office, with travel opportunities)
Salary: £40,000 + benefits

We are seeking a CRM Manager to take ownership of a growing business’s customer relationship management system (Capsule). This role is about more than dashboards and reports — it’s about helping people work smarter, ensuring data accuracy, and embedding CRM best practice across sales and marketing teams.

Key Responsibilities
Promote best practice CRM use across the business
Support and train colleagues on CRM processes and reporting
Maintain clean, accurate data and consistent sales pipelines
Produce reports and dashboards to measure performance
Support lead generation, events, and quoting activity within CRM
Act as a first point of contact for troubleshooting and user support
Travel to UK and international offices as required (Amsterdam, Istanbul, Dubai)

Candidate Profile
Experience in CRM management (Capsule experience an advantage)
Strong communication and stakeholder engagement skills
Service-minded, approachable, and able to influence adoption
Organised, detail-oriented, and confident with reporting
Outgoing personality, able to engage teams at all levels

The Offer
Salary around £40,000
Hybrid working: 2–3 days in Nottingham office (near Mansfield)
UK and international travel opportunities

Opportunity to shape CRM usage across a multi-site business

If you’re looking for a role where you can combine CRM expertise with people skills, and play a key part in driving sales and marketing performance, we’d love to hear from you!