IT Apprenticeship

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As an IT Apprentice, you will have the opportunity to learn and grow in a dynamic and supportive environment. Under the guidance of experienced professionals, you will gain hands-on experience across various areas of IT, including networking, security, software development, and technical support.

Role

Acting as first point of contact for client issues (support tickets) via email, phone and in person
Capturing and recording information required in order to correctly prioritise tickets
Resolving technical tickets both at supported schools and remotely
Escalate tickets to next line within the SLAs
Communicating ticket progress with customer contact
Advise and adhere to recommended security guidelines
Achieving training goals set by your line manager in your Personal Development Plan
Update and maintain documentation

Training

Full training and support will be provided by your workplace mentor and from the Baltic team

Progress opportunities available upon completion of the apprenticeship

Apprenticeship Standard: Information communications technician (level 3)
Training Provider: BALTIC TRAINING SERVICES LIMITED
Working Week: Monday to Friday 8:30am till 5:30pm
Expected Duration: 1 Year 3 Months
Positions Available: 1
Closing Date: Monday, 18th August 2025
Start Date: Wednesday, 20th August 2025

Desired Skills

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Problem solving skills
Team working

Qualifications

English GCSE, grade 5 (Essential)
Maths GCSE, grade 4 (Essential)

About the Employer

SPECTRUM IT CONSULTANCY

Kickstart your IT career with Spectrum IT Consultancy—a fast-growing tech company supporting schools, charities, and businesses across the UK. Founded by two passionate engineers, Spectrum offers hands-on experience in cutting-edge services like remote monitoring, cyber security, and VoIP systems.

Company: SPECTRUM IT CONSULTANCY
Location: 71-73 Barton Street, Tewkesbury, England
Employment Type: Advanced Apprenticeship
Salary: £15,000 a year
Posted: Yesterday

Apply Now

Apply Now

Company: SPECTRUM IT CONSULTANCY
Location: 71-73 Barton Street, Tewkesbury, England
Employment Type: Advanced Apprenticeship
Salary: £15,000 a year
Posted: Yesterday

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