Solutions Manager
Solutions Manager
Location: UK Remote
Salary: £40,000 - £55,000
Really cool new client for us, an enterprise, cloud-based SaaS platform that helps safety-conscious organisations simplify inspection evidence, achieve compliance, and demonstrate transparency in record-keeping. With 5000+ active users, over 500paying customers they support organisations across local government, corporate, and SME environments with a particularly strong footprint in the offshore wind and renewable energy sector. The mission is simple: help customers operate more safely, efficiently, and sustainably.
The Role We are supporting the hire for a Solutions Manager to own the successful delivery of their enterprise customers from solution design through implementation, adoption, and ongoing growth.
This is a post-sales, delivery-focused role. You'll sit at the intersection of Sales, Product, Engineering, and Customer Success, ensuring enterprise customers are onboarded effectively, configured correctly, and set up for long-term success.
If you enjoy turning complex requirements into scalable solutions and taking real ownership once the contract is signed this role is for you.
What You'll Be Doing:
You'll likely come from a background such as:
Location: UK Remote
Salary: £40,000 - £55,000
Really cool new client for us, an enterprise, cloud-based SaaS platform that helps safety-conscious organisations simplify inspection evidence, achieve compliance, and demonstrate transparency in record-keeping. With 5000+ active users, over 500paying customers they support organisations across local government, corporate, and SME environments with a particularly strong footprint in the offshore wind and renewable energy sector. The mission is simple: help customers operate more safely, efficiently, and sustainably.
The Role We are supporting the hire for a Solutions Manager to own the successful delivery of their enterprise customers from solution design through implementation, adoption, and ongoing growth.
This is a post-sales, delivery-focused role. You'll sit at the intersection of Sales, Product, Engineering, and Customer Success, ensuring enterprise customers are onboarded effectively, configured correctly, and set up for long-term success.
If you enjoy turning complex requirements into scalable solutions and taking real ownership once the contract is signed this role is for you.
What You'll Be Doing:
- Lead the implementation and onboarding of enterprise customers, ensuring projects are delivered on time, within scope, and with high adoption.
- Define and document scalable, repeatable solutions for complex enterprise requirements.
- Project manage end-to-end implementations, coordinating internal teams (Engineering, Support, CS) and senior external stakeholders.
- Act as a technical and operational advisor to customers during deployment and early adoption.
- Partner with Senior Account Managers to identify and support expansion opportunities within key accounts.
- Capture real-world customer feedback and translate it into clear insights for Product and Engineering.
- Help build and improve implementation playbooks, best practices, and delivery processes as the enterprise customer base scales.
You'll likely come from a background such as:
- Solutions Manager/Solutions Consultant (post-sales)
- Implementation Consultant (Enterprise SaaS)
- Technical Account Manager (Enterprise)
- Post-sales Solution Architect
- Delivering complex SaaS implementations for enterprise customers
- Managing multiple stakeholders across technical and non-technical teams
- Translating customer requirements into practical, scalable solutions
- Strong project management and communication skills
- Comfort operating in ambiguity and shaping processes as you go
- Experience in regulated, infrastructure, or asset-heavy industries
- Exposure to compliance, inspections, or operational platforms
- Experience supporting expansion or upsell motions post-implementation
- Enterprise customers go live smoothly and adopt the platform quickly
- Implementations are predictable, repeatable, and well-documented
- Customers see value early and want to expand their use of Papertrail
- Sales, Product, and Engineering trust you as a bridge between teams
- Delivery insights actively shape product decisions and roadmap priorities
- Work on a mission-driven product supporting safety and sustainability
- Real ownership and influence as the enterprise function scales
- Exposure to complex, high-impact customers and projects
- Collaborative, growing SaaS business with clear momentum
- Opportunity to shape how enterprise delivery is done, not just execute it