NHS Band 6 Project Support Manager

We're looking for an experienced Project Support Manager to bring clarity, control, and confidence to complex, high-impact programmes. This is a senior PMO / PMIO Manager role, working alongside Project and Programme Managers to ensure delivery is well-governed, well-planned, and clearly understood at every level.

If you thrive on structure, insight, and influence - and enjoy being the person who keeps large projects moving in the right direction - this role is for you.

What you'll do

Lead & Enable

• Provide direction and support to project staff, driving strong individual and team performance
• Allocate work effectively and ensure delivery stays within agreed scope and change controls
• Support team development and collaborate across the wider programme community

Plan & Control

• Shape and refine business cases, ensuring continued justification for change
• Build and maintain robust project plans using sound analysis and decision-making
• Coordinate delivery against agreed scope, timelines, resources, and quality standards
• Define and schedule organisation-wide resources to meet project demands

Governance, Insight & Improvement

• Maintain effective governance, controls, and assurance across projects
• Identify, manage, and escalate risks, issues, and dependencies, developing clear mitigations
• Track performance and KPIs, providing insight to inform senior decision-making
• Analyse complex information and advise senior stakeholders on project direction
• Capture lessons learned and recommend improvements to policy, process, or practice
• Research best practice across NHS Wales and the wider UK to validate approaches

Communication & Stakeholders

• Communicate complex information clearly, adapting style for diverse audiences
• Build and maintain strong relationships with key stakeholders
• Support Project Board meetings with clear updates and briefing materials
• Act as the project's communication lead and advocate

Information, Reporting & Finance

• Maintain accurate project documentation, logs, and controls within programme systems
• Produce change controls, configuration management materials, and milestone tracking
• Deliver high-quality highlight, end-stage, and lessons-learned reports
• Support budget planning, monitoring, spend tracking, and procurement activities

Essential experience

• Demonstrable experience working in a senior PMO / PMIO / Project Support Manager supporting large-scale, multi-stakeholder NHS Technology programmes
• Strong working knowledge of project governance, controls, assurance frameworks, and reporting within a structured delivery environment
• Proven ability to work effectively with senior stakeholders, Project Boards, and programme leadership, providing clear, timely, and accurate information
• Excellent analytical, reporting, and communication skills, with the ability to interpret complex information and present it clearly to a range of audiences
• Ability to lead, coordinate, and influence project teams and stakeholders without direct line management responsibility

*Rates depend on experience and client requirements