Customer Success Lead

We're hiring: Customer Success Lead - UK

£60,000

3-4 days a week in London

My client is on a mission to reinvent business banking in the UK 
Backed by top global VCs and fresh from transforming payments, they are now expanding into the UK and need a Customer Success Lead to shape the journey.

You'll:

• Build & lead their UK Customer Success team

• Own the customer journey from onboarding to retention

• Drive regulatory excellence (FCA, Consumer Duty, GDPR)

• Be the voice of the customer across the business

You are:

• 5+ years in fintech/financial services success or account mgmt

• Experienced team leader

• Strong communicator & problem solver

• Comfortable in a fast-paced, high-growth environment

Why join? Competitive salary + equity, hybrid work, and the chance to shape fintech from the ground up in the UK.

Reasonable Adjustments:

Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.

If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.