First Line Support Desk Apprentice (GHM Communications)
GHM Communications Ltd is a leading provider of IT, Wi-Fi, and business telephony solutions, catering to businesses and care homes across the UK.
Role
- Act as the first point of contact for customer IT and telecoms support requests via phone, email, and ticketing system.
- Provide clear, friendly, and professional assistance to resolve technical issues.
- Diagnose and resolve basic technical problems, escalating complex issues when necessary.
- Maintain accurate records of customer interactions and resolutions.
- Support the team in monitoring systems and ensuring service availability.
- Learn and apply ITIL principles and best practices in service management.
- Assist customers with hardware and software installations, updates and configurations.
Training
Career progression across GHM and the Southern Communications Group.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- ESTIO TRAINING LIMITED
- Working Week
- Monday - Friday 9am-5.30pm
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Saturday, 31st January 2026
- Start Date
- Monday, 9th February 2026
Desired Skills
- Communication skills
- IT skills
- Team working
- Customer service skills
- Ability to work under pressure
- Willingness to learn
- Genuine interest in IT
Qualifications
- English and Maths GCSE, grade Grade C or above (Essential)
About the Employer
G H M COMMUNICATIONS LTD
GHM was established in 2005 by telecom professionals, the McManus family. 25 years later, we’ve grown significantly but have retained the family values and ethos that we started with at day one. Over the years we’ve won numerous industry and local business awards, each of which have recognised our commitment to customers and innovation. We also hold some of the highest accreditation from the likes of Microsoft, Gamma and Watchguard – this means we are able to offer our customers the most current and relevant solutions available, backed up by the latest training, support and SLAs We consistently show a 98%+ customer satisfaction score and put our customers at the heart of everything we do.