Service Delivery Coordinator

SERVICE DELIVERY COORDINATOR | TELECOMS | Kings Hill

• Salary up to £32,000 (DOE)
• Role based in Kings Hill, Kent
• Entry-to-mid level position with clear progression into operations, billing, or service delivery
• Hands-on, process-driven role with daily customer and stakeholder interaction

ABOUT THE CLIENT

Due to continued growth, we are supporting a well-established UK connectivity and network services provider operating across infrastructure, construction, and engineering environments.

The business delivers resilient networking solutions across fixed line, satellite, wireless, and mobile connectivity. This is a stable, revenue-generating organisation with a strong reputation for service delivery, resilience, and operational excellence.

THE BENEFITS

• Salary up to £32,000 (DOE)
• Stable, long-term role within an established business
• Exposure to multiple connectivity technologies
• Clear internal progression opportunities
• Collaborative, close-knit team environment

THE SERVICE DELIVERY COORDINATOR ROLE

This is a hands-on, operational role sitting between customers, internal teams, and third-party suppliers.

You will be responsible for managing customer orders from order form through to service go-live, coordinating deployments, monitoring progress against SLAs, and acting as a key point of contact for provisioning and billing queries.

The role is fast-paced, high-volume, and process-driven, ideal for someone organised, calm under pressure, and comfortable managing multiple priorities at once.

SERVICE DELIVERY COORDINATOR ESSENTIAL SKILLS

• Strong customer service and stakeholder management experience
• Confident and professional telephone manner
• Excellent written and verbal communication skills
• Ability to work under pressure in a fast-paced environment
• Strong organisational skills and attention to detail
• Good working knowledge of Microsoft Office (Outlook, Excel, Word)
• Comfortable following defined processes and procedures
• Proactive mindset with the ability to prioritise tasks

DESIRABLE (NOT ESSENTIAL)

• Experience in telecoms, ISPs, MSPs, or network services
• Exposure to provisioning, service delivery, or order management
• Experience using CRM or billing systems
• Liaising with third-party suppliers or carriers

TO BE CONSIDERED

Please either apply through this advert or email me directly via

By applying for this role, you give express consent for us to process and submit your application to our client in conjunction with this vacancy only.

KEY SKILLS

Service Delivery, Operations, Provisioning, Telecoms, Customer Service, Stakeholder Management, Order Management, CRM, Billing Support, Microsoft Office, Process-Driven Environments