Digital Technology Degree Apprentice
You will collaborate with the team onsite to deliver exceptional Sharp Services to a diverse client base. In this role, you will take ownership of managing issue resolution and client communication, ensuring a seamless experience that drives customer satisfaction, retention, and growth.
Role
- Own and manage support tickets - ensuring timely updates regarding progress so clients feel confident their issues are being investigated and resolved
- Meet agreed key performance indicators (KPIs) - to maintain a consistently high standard of service across Sharp
- Commit to personal development - actively enhancing technical knowledge and proficiency
- Organise and prioritise daily tasks - to deliver service aligned with client expectations
- Communicate professionally and positively - with colleagues and clients, fostering effective information exchange
- Act as an ambassador for Sharp - promoting and maintaining the Sharp & the client’s reputation through every interaction
Training
This Professional Degree Apprenticeship is designed to produce future Digital and Technology Solutions Professionals and Leaders. It has been awarded the Tech Industry Gold Accreditation by TechSkills, an organisation that brings together employers and universities to create highly skilled digital graduates.
The Digital and Technology Solutions Professional Degree Apprenticeship blends online learning, face-to-face workshops and on-the-job experience to transform learners into highly skilled tech professionals. The Degree Apprenticeship is available in four specialisms:
- Network Engineer
- Software Engineer
- IT Consultant
- Data Analyst
This programme develops core technical skills, knowledge and behaviours for the development of innovative digital solutions. Further specialism modules offer opportunities to develop technical areas of relevance to the learners’ roles.
Who it’s a good fit for?
- New staff focussing on a plan to pursue a career associated with the technical department of the business
- Existing staff wishing to expand their skills and career together with gaining academic skills and qualifications while studying to degree level
- Existing staff that would benefit from a comprehensive personal development plan to advance their skills to a higher level
As part of their programme learners will complete:
- Fourteen learning knowledge modules teaching theory and practical application. These are primarily taught online and are supported by classroom training workshops. Five modules are taught at level 4, five at level 5 and four at level 6
- Work-based portfolios & projects will be completed at work, over the course of the programme to demonstrate practical abilities.
Microsoft Azure Certification:
As part of the professional practice, learners will be able to access Cloud Academy resources which will prepare them for taking official Microsoft certifications.
An example route of this, for Data Analysts, would be for learners to complete the Microsoft Azure Fundamentals course in Level 4 and then the Microsoft Data Engineering on Microsoft Azure at level 5. Completion of both these exams would result in the learners completing the Microsoft learning journey of Microsoft Certified Azure Data Engineer Associate.
At Level 6 there will be additional Microsoft preparation content available if the learner and employer feel that there is a specific need.
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
- Apprenticeship Standard
- Digital and technology solutions professional (level 6)
- Training Provider
- QA LIMITED
- Working Week
- Days and shifts to be confirmed.
- Expected Duration
- 3 Years 5 Months
- Positions Available
- 1
- Closing Date
- Friday, 20th February 2026
- Start Date
- Friday, 27th February 2026
Desired Skills
- Communication skills
- IT skills
- Problem solving skills