Technical Customer Support - AV (Audio & Video)

Location: Cambridge - Hybrid
Industry: Audio & Video / Technology Services
Clients: High-End, Enterprise & Executive Environments

About the Role We are seeking a highly skilled Global Support Technician to provide exceptional audio and video support to a portfolio of high-end clients worldwide. This role is ideal for an AV professional who thrives in fast-paced, client-facing environments and is passionate about delivering seamless technology experiences.
You will act as a trusted technical partner, supporting mission-critical audio and video systems across corporate, executive, and premium environments.

Key Responsibilities

• Provide remote and on-site technical support for professional audio and video systems
• Troubleshoot and resolve AV incidents quickly and efficiently to meet strict SLAs
• Support video conferencing platforms and integrated meeting room solutions
• Work directly with high-profile clients, maintaining a professional and customer-focused approach at all times
• Monitor, maintain, and optimise AV systems to ensure maximum uptime and performance
• Collaborate with global support teams, engineers, and third-party vendors
• Document incidents, resolutions, and system changes accurately
• Participate in out-of-hours or on-call support when required

Required Skills & Experience

• Proven experience in a professional Audio & Video support role - or knowledge with AV technology
• Strong knowledge of high-end AV environments (corporate, executive, or broadcast-level setups)
• Solid understanding of signal flow, audio processing, displays, cameras, control systems, and networking fundamentals
• Excellent troubleshooting and problem-solving skills
• Comfortable working with demanding, high-profile clients
• Strong communication skills, both technical and non-technical