IT Apprentice - Education sector

About the Company

Sota is more than a technology provider, we’re a trusted partner committed to delivering exceptional service and innovative solutions across a wide range of technologies. Our mission is to ensure every customer experience exceeds expectations. We pride ourselves on being at the forefront of digital transformation, helping businesses thrive in an ever-evolving tech landscape.

About the Role

This position is all about delivering an exceptional experience for our customers. You’ll provide front line support, ensuring issues are resolved quickly and professionally. Alongside this, you’ll assist with basic maintenance and low-complexity system builds and installations. From day one, you’ll learn by doing, shadowing experienced team members and gaining hands-on exposure to real customer environments. As you progress through the learning programme, you’ll build confidence and skills. While this is a developmental role, your contribution matters. You’ll be working to the same high standards as our Analysists and Engineers, with ongoing support to help you achieve your goals and deliver outstanding service.

Responsibilities

• Provide front line support to customers.
• Resolve issues quickly and professionally.
• Assist with basic maintenance and low-complexity system builds and installations.
• Learn by shadowing experienced team members.
• Gain hands-on exposure to real customer environments.

Qualifications

• Education details not specified.

Required Skills

• Hands-on experience with hardware and software troubleshooting.
• Ability to adapt and learn quickly in a fast-paced environment.
• Exceptional customer service and communication skills.
• Problem-solving mindset with attention to detail.
• Team player committed to quality and continuous improvement.

Preferred Skills

• Preferred skills not specified.

Pay range and compensation package

• Up to 25,000

Equal Opportunity Statement

Sota is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace.