Group IT Support Technician Apprentice

To assist in providing front-end IT support to all colleagues across the Southwater Event Group properties and provide support in setting up IT requirements for TIC client events, ensuring the highest level of customer service is provided at all times.

• To monitor the IT helpdesk on a daily basis, ensuring all tickets raised are prioritised and dealt with in a timely manner.
• Respond to and resolve first line issues relating to hardware, software and user access.
• To undertake daily, weekly and monthly maintenance checks on all Group IT equipment including PCs, printers, copiers and desk phones.
• To be the first response to any Wi-Fi requests.
• Gain knowledge of in-house applications, providing support and escalating issues when necessary
• Assist with the installation, configuration and relocation of computers, monitors and peripherals.
• Work with third-party IT providers and software vendors to coordinate issue resolution.
• Contribute to the creation and maintenance of clear, up-to-date support guides and technical documentation.
• To work alongside the Group Technology Manager in the administration of the digital display platform at TIC.
• To assist in maintaining the upkeep of the Groups' VoIP Telephone and Mobile Phone systems, which includes name changes, call set-up group lists, pickup groups and the roll-out of new equipment.
• To review and maintain the Group IT asset register as instructed, ensuring all current and new equipment is appropriately logged.
• To work with the Group Technology Manager in producing a mapped network plan for each of the hotels to assist in resolving IT issues quickly and efficiently.
• To comply with and act in accordance with all Company fire regulations and to adhere to the Company’s fire policy.
• To act in accordance with all Health and Safety and hygiene regulations and to adhere to the Company’s health and safety policy.
• To attend all training and ensure all online compliance training is undertaken on time.

• Communication skills
• IT skills
• Attention to detail
• Customer care skills
• Team working
• Microsoft Office
• Enthusiastic

• English GCSE, grade 4 (Essential)
• Maths GCSE, grade 4 (Essential)