OnsiteEngineer(2ndLine)
Upto£35K
Werelookingforaskilledandcustomer-focusedOnsiteEngineertojoinaneducationtrustaround Surrey.ThisrolewouldsuitsomeonewithexperiencesupportingITeitherwithinaschoolenvironmentorthroughaneducationalMSP,whoenjoystakingownershipoftechnicalissuesanddeliveringreliablesolutions.
AstheonsiteITlead,youllberesponsibleforkeepingday-to-daysystemsrunningsmoothlywhilealsohelpingtheschooltogetthemostoutofitsICT.Fromsupportingstaffandstudentstomaintaininghardwareandapplications,yourworkwilldirectlycontributetocreatinganeffectivelearningenvironment.
Keyresponsibilities:
ActasthemainonsitecontactforIT,providingresponsive1st/2ndlinesupporttostaffandstudents
Troubleshootandresolvetechnicalissuesacrossdesktops,laptops,tablets,printers,projectors,AVequipmentandmore
Install,configureandupgradehardwareandsoftwareacrosstheschoolnetwork
Supportandmaintaincoresystems,withastrongfocusonMicrosoftOffice365andcommonlyusededucationapplications
WorkproactivelywithstakeholderstoidentifyimprovementsinICTprovision
Communicatetechnicalsolutionsclearlyandeffectivelytonon-technicalusers
KeyRequirements:
ExperienceinasimilarICTTechnician, 2ndLineEngineerrole-ideallywithinaneducationMSPordirectlyinaschoolenvironment
StrongknowledgeofMicrosoftOffice365andWindowsoperatingsystems
Goodunderstandingofcommonuserapplicationsandnetworkedsystems
Confidenttroubleshootingskillswiththeabilitytoworkindependentlyunderpressure
Excellentcommunicationandorganisationskills,withacustomer-firstapproach
Pleaseapplyforimmediateconsideration,myclientiswantingtostarttheinterviewprocessasap!
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