Apprentice Assistant Support Analyst
Providing technical IT support to all customers, taking action regarding the enquiry, including investigation and prioritisation to resolution, or passing to appropriate colleagues. Investigating incidents and assisting in the implementation of identified solutions, e.g. installing hardware/software to meet customer requirements as instructed.
Role
- Answering varied and sometimes difficult queries, providing advice and solutions.
- Being proactive in identifying and fixing day-to-day issues on all devices and peripherals.
- Ensuring day to day incidents are resolved in line with IT processes and SLAs.
- Ensuring compliance with appropriate legislation e.g. data security, data protection, and Freedom of Information.
Training
Completing your apprenticeship does not guarantee a full-time position. However, we are dedicated to helping you find a job. You will have priority access when you apply for vacancies. This applies during the final 3 months of your contract.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- GINGER NUT MEDIA LIMITED
- Working Week
- We work Monday to Friday and times will be agreed with your manager.
- Expected Duration
- 1 Year 9 Months
- Positions Available
- 1
- Closing Date
- Sunday, 26th October 2025
- Start Date
- Monday, 1st December 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Problem solving skills
- Analytical skills
- Logical
- Team working
- Initiative
Qualifications
- English GCSE, grade Level 4/Grade C or above (Essential)
- maths GCSE, grade Level 4/Grade C or above (Essential)
About the Employer
Suffolk County Council
ABOUT US As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We’re driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities. In return, you’ll enjoy: up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days membership of a competitive Local Government Pension Scheme (LGPS) travel, lifestyle, health and wellbeing benefits performance-related annual pay progression, in addition to an annual cost-of-living pay increase training and encouragement to expand your knowledge a variety of career development opportunities across our organisation diverse and active staff networks flexible working options, with the right to request flexible working from your first day plus more! If you would like to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk).
- Company
- Suffolk County Council
- Location
- Endeavour House, Russell Road, Ipswich, Suffolk, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £24,413 a year
- Posted
- Company
- Suffolk County Council
- Location
- Endeavour House, Russell Road, Ipswich, Suffolk, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £24,413 a year
- Posted