IT Apprentice

Job Introduction

As an apprentice, you'll work alongside experienced professionals, supporting IT systems, troubleshooting technical issues, and learning to maintain essential infrastructure. Whether you're a recent school leaver or looking for a career change, this program will provide the training and mentorship needed to thrive in the ever-evolving tech industry.

Main Responsibilities

• Providing 1st and 2nd line user support via calls and logged issues on the ticketing system.
• Managing and troubleshooting site-to-site and client-to-site VPNs using appropriate tools.
• Proactively identifying and addressing ongoing technical issues, analysing reports to pinpoint root causes, and working with the Development Team to implement solutions or deliver training.
• Escalating 3rd line issues while maintaining client communication until resolution.
• Assisting in the support and maintenance of networks and servers.
• Conducting Warehouse Control Systems code and module testing to support system upgrades and enhancements.
• Working towards your accreditation.

About You

• Minimum of 3 A-Levels
• A passion for IT
• self-driven and keen to learn
• Microsoft Office skills
• Proficient communication skills