IT Solutions Apprentice
As an IT Solutions Apprentice, you will play a crucial role in providing first-line support to our clients as well as getting involved in working with and deploying AI for various functions. This is an excellent opportunity to gain experience in a fast-paced IT environment and develop your skills in various areas of IT support.
Role
- Client Interaction: Handle incoming client calls and provide exceptional customer service
- First-Line Support: Assist with troubleshooting and resolving basic IT issues, including software and hardware problems
- Hardware Deployment: Assist with deploying and updating client hardware
- AI and Business Central Tasks: Support tasks related to AI implementations and Microsoft Dynamics 365 Business Central
- Documentation: Maintain accurate records of client interactions and support activities
- Collaboration: Work closely with senior staff to escalate and resolve complex issues
Training
IT Solutions Technician Level 3 Apprenticeship Standard:
- An apprenticeship includes regular training with a college or other training organisation
- At least 20% of your working hours will be spent training or studying
- There will be a full-time role available for a hardworking apprentice who excels in both the job role and their apprenticeship studies
- Truly SMB will also consider higher levels of qualifications (including apprenticeships) as a progression pathway, if agreed as part of a CPD strategy
- Apprenticeship Standard
- IT solutions technician (level 3)
- Training Provider
- ALTHAUS DIGITAL LIMITED
- Working Week
- Monday to Friday, either 08:00 - 16:00 or 09:00 - 17:00 (30 mins lunch)
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 6
- Closing Date
- Friday, 26th September 2025
- Start Date
- Monday, 29th September 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Initiative
Qualifications
- English GCSE, grade 4/C (Essential)
- Maths GCSE, grade 4/C (Essential)
About the Employer
TRULY SMB LIMITED
Truly SMB is a leading Managed Service Provider (MSP) with a rapidly growing focus in AI and Microsoft Business Central. We are dedicated to delivering the best IT support and services to our clients. Our team is committed to excellence, innovation, and continuous improvement. We are looking for motivated and enthusiastic individuals to join the business to support multiple departments, from helpdesk, to AI and Business Central.
- Company
- TRULY SMB LIMITED
- Location
- 2nd Floor Office Suite EMDC 525 Arundle Avenue, Castle Donington, Derby, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,000 a year
- Posted
- Company
- TRULY SMB LIMITED
- Location
- 2nd Floor Office Suite EMDC 525 Arundle Avenue, Castle Donington, Derby, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,000 a year
- Posted