IT & Networking Apprentice

You will gain broad exposure across EUC, networking, and infrastructure in a demanding but supportive enterprise environment. This role is ideal for someone who is keen to learn, confident in their approach, and motivated to build a long-term career in IT.

The environment you’ll be working in:

• Predominantly Windows and Cisco-based environment
• Approximately 400 servers, 800 network switches, 100 firewalls, and 300 users
• Onsite Trust Systems team of around 20 engineers (7 based in Farnborough), covering EUC, Server Infrastructure, and Networking at varying experience levels

Main Responsibilities:

Your responsibilities will include, but are not limited to:

• Providing first line and desktop-level support to end users
• Working on ‘Business as Usual’ EUC and Networks daily/monthly tasks
• Handling incoming support calls and emails and gathering accurate technical information
• Logging, prioritising, and updating incidents within ticketing systems
• Proactively responding to alerts from monitoring systems
• Assisting with troubleshooting Windows desktop, hardware, and application issues
• Supporting basic network-related tasks and incidents under supervision
• Working alongside senior engineers across EUC, infrastructure, and networks
• Escalating issues appropriately while maintaining clear communication with users
• Delivering a professional, customer-focused support experience

What we’re looking for:

• While an interest in IT and networking is important, attitude and mindset matter more than technical ability at this stage. We believe technical skills can be taught - professionalism, work ethic, and the right attitude cannot.

Desirable Skills & Attributes:

• Strong interest in IT, technology, and networking
• Confident and professional communication style
• Good interpersonal and customer service skills
• Clear written and verbal English
• Willingness to learn and take responsibility

Personal Qualities:

• Positive attitude and strong work ethic
• Team player who can also work independently
• Motivated, reliable, and proactive
• Flexible and adaptable in a demanding environment
• Comfortable working with a high-profile customer

Why join Trust Systems?

• Hands-on experience in a real enterprise data centre environment
• Exposure to EUC, networking, and infrastructure from day one
• Support and mentoring from experienced engineers
• Opportunity to build a long-term IT career based on performance and attitude

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Creative
• Non judgemental
• Patience

• English GCSE, grade 4/C and above (Essential)
• Math GCSE, grade 4/C and above (Essential)