It Support

• Monday to Friday
• Flexible hours
• Growing company!

We are seeking a proactive and customer-focused IT Support professional to provide 1st and 2nd line support within a busy and growing environment based in Poole. You will work closely with the IT Manager, ensuring users receive a high-quality support service and that IT systems run smoothly.Key Responsibilities:

• Provide 1st and 2nd line support to users across the business, both in person and remotely
• Log, manage, and resolve support requests through the internal ticketing system
• Escalate complex issues to the IT Manager where required
• Support the setup, maintenance, and troubleshooting of hardware, software, and network systems
• Assist with user account administration, system access, and security controls
• Maintain accurate documentation of systems, processes, and common issues
• Contribute to IT projects and system improvements as directed by the IT Manager

Skills & Experience Required:

• IT graduate or equivalent experience in a technical support environment
• Previous experience in an IT support role (1st or 2nd line) desirable
• Strong troubleshooting skills across Windows operating systems, Microsoft 365, and common business applications
• Knowledge of networking fundamentals, printers, and peripheral devices
• Experience working with a ticketing/helpdesk system
• Excellent communication and customer service skills with the ability to explain technical issues in simple terms
• Strong organisational skills with the ability to prioritise and manage multiple requests

What We Offer:

• Competitive salary and benefits package
• Opportunity to gain hands-on experience across a wide range of IT systems
• Supportive environment working directly with an experienced IT Manager
• A chance to develop your skills and progress within IT support