Technical Support Engineer / Service Desk - (1st & 2nd Line)
Technical Support Engineer / Service Desk - (1st & 2nd Line) - SME IT Support Provider
Southampton | Onsite | Up to £32,000 | Feb/March start
This role suits someone who enjoys the pace and variety of an MSP environment and wants to keep building practical skills across a wide range of technologies. The work is hands-on, customer facing, and varied. One day might involve troubleshooting Microsoft 365 issues, the next supporting networks, hardware, cloud platforms or security tools. There is constant exposure to real-world problems rather than a narrow internal setup.
The environment is collaborative rather than siloed. Complex issues are tackled together through a swarm-style model, giving regular chances to learn from colleagues and strengthen technical judgement. Monthly one-to-ones provide space to talk honestly about progress, goals, and next steps, rather than box-ticking reviews. Career progression is realistic, with a clear track record of internal promotion and development over time.
The role is fully onsite in Southampton, five days a week, which suits someone who values learning alongside others and being part of a close-knit technical team. The client base is made up of small and medium-sized businesses, so communication skills matter just as much as technical ability. Prior MSP experience is important, as the work involves juggling tickets, priorities, and SLAs at speed.
Previous experience in an MSP or fast-paced IT support environment is important along with the following:
- 1st/2nd Line Service Desk Experience
- CompTIA+ or equivalent IT industry qualification
- Microsoft 365 and business applications
- Hardware and networking
- System administration with Active Directory
- Remote support tools
- Cloud knowledge
- Managing multiple tickets working to SLAs
- Strong customer communication skills
- Problem solving and a practical approach
- Full UK driving license
Beyond the role itself, there are tangible extras: commission opportunities, extra annual leave for loyalty, time off in lieu, funded team rewards, regular social events, strong coffee on tap, and genuine encouragement to share ideas and improve how things work.