IT Service Desk Technician

IT Service Desk Technician
Location: Barrow-in-Furness
Hours: Full time, 35 per week
Salary: £27,000 + Benefits

An exciting opportunity has arisen for an innovative and confident individual to join my client’s IT team. They are an organisation driven by strong values, always putting the community first. They expect their colleagues to share those values—acting with integrity, responsibility, and commitment. They are also passionate about building a diverse workforce and welcome applicants from all
backgrounds.

The Role
My client is seeking a proactive problem-solver who can not only respond to IT queries but also identify root causes and implement improvements to continually enhance IT services. While you’ll primarily be based at head office, occasional travel to support the branch network will also be part of your role.
Key Responsibilities

• Act as the first point of contact for colleagues needing technical assistance (via phone and email).
• Troubleshoot, diagnose, and resolve hardware and software issues.
• Deliver excellent customer service, resolving queries efficiently and professionally.
• Provide deskside support at head office and occasionally at branch locations.
• Manage support tickets, ensuring issues are driven through to resolution.
• Follow up with colleagues to confirm successful outcomes.
• Create and maintain technical documentation (software installation, hardware configuration, troubleshooting).
• Identify, assess, and mitigate risks in line with the organisation’s risk management framework and regulatory standards.

What You’ll Bring

• Previous experience in a customer service role, ideally within IT.
• Strong knowledge of Microsoft software (Windows, Outlook, Office).
• Good understanding of hardware (desktops, laptops, printers, peripherals).
• A friendly, solutions-focused approach with excellent problem-solving skills.

What’s on Offer

• 25 days holiday, plus Bank Holidays, a Birthday Holiday, a Celebration Day, and a Moving House Day.
• Competitive pension scheme with up to 10% employer contribution.
• A comprehensive benefits package.

If this role is of interest, please apply today.