Senior Product Manager
Senior Product Manager – UX & Conversion
Location: London (Hybrid – 3 days in office)
Type: Permanent, Full-time
Salary: £70,000–£90,000 (DOE)
The Opportunity
We're hiring a Senior Product Manager to own and optimise the most commercially critical part of a high-traffic B2C customer journey — the moment where intent turns into purchase.
This is a senior individual contributor role with end-to-end ownership of conversion, trust, and transactional experiences across product detail pages, cart, checkout, payment flows, and account creation. The work you deliver will have a direct, measurable impact on revenue, customer confidence, and long-term retention.
You'll operate in a mature digital product environment, working closely with UX, Engineering, Data, and Commercial teams to identify friction, validate opportunities through experimentation, and ship high-impact improvements.
What You'll Be Doing
Conversion & Experience Ownership
- Own and optimise transactional UX across PDPs, cart, checkout, payments, and account creation
- Ruthlessly prioritise initiatives that improve conversion rate, AOV, attachment rate, and customer confidence
- Design and implement trust signals, reassurance messaging, and friction-reduction strategies at high-intent moments
Discovery, Data & Experimentation
- Lead continuous qualitative and quantitative discovery to understand user behaviour and drop-off drivers
- Design and run A/B tests and structured experiments to validate hypotheses before development
- Translate behavioural insight into clear product opportunities and shipped improvements
Product Strategy & Roadmapping
- Own the roadmap for conversion and trust-related initiatives
- Balance commercial impact, customer value, and delivery effort in prioritisation decisions
- Clearly articulate trade-offs and outcomes to senior stakeholders
Cross-Functional Leadership
- Partner closely with UX/UI designers to deliver intuitive, confidence-building experiences
- Work with engineers to improve performance, reliability, and recovery journeys
- Collaborate with data, marketing, and growth teams to ensure consistency across the funnel
Measurement & Impact
- Define, track, and act on KPIs including conversion rate, funnel completion, payment success, and attachment
- Ensure robust analytics and tracking are in place for all experiments and improvements
- Communicate insights and results clearly to senior stakeholders
What We're Looking For
Experience
- 5+ years in product management, with experience at Senior or Lead level
- Proven track record delivering measurable conversion or revenue uplift through UX optimisation
- Direct ownership of checkout, payment, or other transactional flows
Skills & Strengths
- Strong expertise in conversion rate optimisation (CRO) and experimentation
- Excellent analytical skills with the ability to turn data into clear decisions
- Deep understanding of UX principles and customer behaviour
- Confident stakeholder management and cross-functional leadership
- Comfortable operating in ambiguity and solving complex problems with evidence
Tools & Ways of Working
- Experience with Agile or dual-track Agile environments
- Familiarity with tools such as JIRA, Figma, GA4, experimentation and session replay platforms
Background (Nice to Have)
- High-traffic B2C, e-commerce, marketplace, or travel environments
- Experience optimising trust, reassurance, and high-intent decision points
Why Apply?
- Own a high-impact, revenue-critical domain
- Work closely with design, engineering, and commercial teams
- High autonomy with clear ownership and accountability
- Hybrid working with a collaborative in-office culture
- Competitive salary and strong benefits package
This role is being advertised confidentially. Company details will be shared at interview stage.