Managed Security Technician

Job Title: Managed Security Technician

Job Location: Brighton

Salary: Competitive

Travel: Occasional travel to client sites may be required

About Us:

At Trident, we make IT a source of strength. Helping organisations thrive so they can better support the people who rely on them every day.

We’ve built a different kind of partnership. One that puts people first. We work side by side with our clients to make sure their technology is reliable, built for purpose, and designed to support modern ways of working. When that happens, people achieve more, teams feel supported, and organisations become stronger.

Our purpose is simple: to create strength through partnership.

Our vision is to set the standard for people-focused IT partnerships.

And our mission is to collaborate side by side every day, combining reliable IT, practical guidance, and people-first support to make technology a trusted and empowering part of everyday working life.

Everything we do is shaped by our values:

• Value: We create lasting value by helping others achieve more for the people they serve.
• Integrity: We do the right thing — always, openly, and consistently.
• Partnership: We build true partnerships that make people and organisations stronger.

Together, these principles are what make us Trident. They remind us that our greatest strength comes from working as one team — with our colleagues, our partners, and our clients — to make a real difference.

Key Responsibilities:

• Maintain high patch compliance across all servers and endpoints, ensuring systems remain up to date and secure.
• Oversee baseline compliance for all client devices using Inforcer, ensuring adherence to corporate configuration standards.
• Proactively reduce overall client risk posture by identifying issues, implementing controls, and improving compliance.
• Plan, coordinate, and execute maintenance windows successfully, ensuring activities are completed without incident.
• Ensure accurate and timely execution of user onboarding and offboarding processes, maintaining system and access integrity.
• Facilitate clear, consistent, and effective internal communication across teams and stakeholders.
• Manage and drive timely remediation of vulnerabilities, ensuring alignment with defined SLA requirements.

Requirements:

• A flair for troubleshooting, communication, and exceptional customer service.
• MSP experience and relevant IT qualifications, such as Microsoft security certifications, or vendor-specific security accreditations (i.e. CompTIA Security+, CISSP, SC-200, etc.).
• Excellent communication and client relationship skills.
• Strong time and task management, with adaptability.
• Technical knowledge of the MS stack - Windows OS, Windows Server, Active Directory, Exchange, VM-Ware.

What We Offer:

• Up to 32 days’ holiday plus bank holidays.
• 7,000+ hours of on-demand IT training.
• Bupa Employee Assistance Programme for you and your family.
• Cycle to Work scheme and tech discounts.
• Central Brighton office with social spaces.

Please note: The title listed here is for advertising purposes. Internally, the role will have a slightly different name that fits our company framework.