Customer Service Assistant

Are you comfortable helping customers, organising stock, and rolling up your sleeves to solve technical problems? We’re looking for a versatile and hands-on Customer Service & Warehousing Assistant to join our team in a role that blends customer service, warehouse operations, and 1st line engineering support.You’ll be the friendly voice customers hear when they need help, the reliable pair of hands keeping our warehouse running smoothly, and the problem-solver who can carry out simple repairs and product testing. No two days will be the same – and that’s just how you like it.What you’ll be doing: Customer Service

• Respond to customer enquiries by phone, email, and chat in a professional, helpful manner.
• Process orders, returns, and exchanges accurately.
• Maintain up-to-date customer records and resolve any issues with a focus on satisfaction.
• Work with other teams to improve service quality.

Warehousing

• Receive, unload, count, and stock incoming inventory.
• Pick, pack, and ship orders efficiently and accurately.
• Maintain accurate stock control and keep the warehouse clean, organised, and safe.
• Operate warehouse equipment, including forklifts and pallet jacks (training provided if needed).

Engineering Support

• Provide first-line fixes and technical support.
• Carry out repairs and product testing.
• Manage returns (RMA process) and keep accurate records.
• Produce monthly reports on returns, repairs, and warranty replacements.

 What you’ll bring:

• Experience in customer service and warehousing.
• Good IT skills, ideally with experience in CRM or inventory management systems.
• Strong organisational skills with the ability to multitask.
• Great communication and teamwork skills.
• Physically able to move heavy products and operate warehouse equipment.