Program Manager, UKI Compliance Ops
About The Role
Reporting into the Compliance & Access Operations team, this role manages the execution of key programs within UKI Compliance Ops. You'll ensure initiatives are delivered effectively and drive alignment across teams.
Key objectives -
Reporting into the Compliance & Access Operations team, this role manages the execution of key programs within UKI Compliance Ops. You'll ensure initiatives are delivered effectively and drive alignment across teams.
Key objectives -
- Ensure docs compliance as per prevailing norms/ regulations in the UK
- Establish Docs processing standards and execute on Regops policy/ vision for docs compliance
- Rollout & optimization of doc approval tech solutions (auto-transcription, auto-fetch, auto-adjudication)
- Ensure quality & efficiency of BPO doc approval operations; communication channels with GSO/ BPO
- Manage program milestones, deliverables, and timelines
- Coordinate with stakeholders to ensure requirements are understood and met
- Track key metrics and communicate progress to XFN partners
- Identify blockers, assess impact, and drive resolution
- Maintain documentation and ensure smooth handoffs to partner teams
- Lead, mentor, and develop a team of Program Managers/ Program Specialists to achieve programmatic/ operational goals and foster growth.
- Versatile expertise in business strategy, technology, program management, and cross-functional leadership.
- A track record of leading high-visibility projects within large organizations.
- Passionate about enhancing user experience while ensuring compliance, backed by a solid technical foundation, exceptional product judgment, and an innovative mindset.
- Excellent communication skills, capable of articulating complex ideas clearly and persuasively.
- Brings 6-8 years of experience in technology, consulting, operations, or similar agile, project-based environments, showing significant impact.
- Demonstrates leadership through vision, excellence, and the ability to inspire trust and collaboration.
- Committed to quality, customer-first thinking, and continuous personal and professional development.
- Skilled in data-driven decision-making, with strong analytical and problem-solving abilities.
- Proven track record in operational excellence, project management, and stakeholder management.
- Resilient, positive, and deeply customer-focused.
- Experience includes Customer Support, Automation, and/or Design Thinking.
- Knowledge of SQL, enabling you to leverage data more effectively in your decision-making process.