Digital & Data Project Support Officer
Job summary
The post holder will be responsible for providing high-quality programme support within the Digital & Data Portfolio at UHL. The post holder will provide the structure; governance process and critical challenge for the programme of work undertaken by the Digital & Data programme and report on progress, key issues and risks to enable key decisions and actions to be taken in a timely manner.
The role is pivotal in supporting the Digital & Data Team, acting as the first point of contact for queries from multiple stakeholders about the progress of programmes and projects undertaken across the service.
Responsibilities include: Administration, coordination, maintaining standards on all projects, providing general project support records, as well as general administrative duties. Working as an autonomous team member you should be able to plan and prioritise work effectively. You will also be part of a dynamic multidisciplinary team you will report to the PMO Delivery Assurance Manager and work closely with the Programme Managers for projects you are supporting.The role requires proactivity, strong communication, and excellent written skills. Previous NHS experience and an understanding of how the organisation works is an advantage and knowledge of projects is an a desirable. We support new ways of working and all staff are expected to contribute and identify ways in which the way we work can be improved.
There is a expectation to be onsite 2 days a week.
Main duties of the job
o Be responsible and accountable for the project management information systems, including the integrity of the data, inputting and reporting on the data held for the needs of the project.o Be responsible for the configuration, setting up and maintaining of project files including a Project Portfolio.o Complete work stream templates, which include action lists and aims and objectives of the work stream.o Follow-up and facilitate all actions allocated to members within a programme.o Arrange meetings and workshops for all work streams including the programme for final presentations with the Executive Board.o Track performance times and escalate exceptions to the project team.o Provide effective diary management, through the co-ordination and arrangement of meetings, taking of minutes and preparing accurate first drafts to present to the relevant Chair, making appropriate meeting room bookings, providing refreshments and ensuring relevant papers are co-ordinated in terms of collation, circulation and printing in a timely manner.o Maintain manual and electronic filing systems accurately.o Be responsible for all required drafting and typing of correspondence, reports and presentation materials.o Provide support as necessary to the Digital & Data Team in the overall planning, presentation, progression and monitoring of key projects.
About us
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
- high-quality care for all,
- being a great place to work,
- partnerships for impact, and
- research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
- we are compassionate,
- we are proud,
- we are inclusive, and
- we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust:
https://www.uhleicester.nhs.uk
Job description
Job responsibilities
Support implementation of projects, services, initiatives through timely and relevant information analysis and administrative support, in accordance with the agreed priorities of the team. Attend meetings and accurately record discussions in concise, clear minutes. Capture actions within meetings and update, maintain action logs. Organise and manage the logistics of events and meetings, and assist in the diary management requirements of individuals in connection with portfolio of work. Provide high quality project, service, initiative and administrative support including information and analysis, and general reporting. Engage and work collaboratively with colleagues and senior stakeholders. Assist in producing and updating key documents (using full suite of Microsoft Office tools) including presentations, programme risk and issue logs, risk reports, progress reports, dependency logs and action logs. Attend programme and team meetings, supporting forward agenda planning, coordinating contributions to papers, preparing papers and presentations, taking high-level minutes, tracking actions. Provide high quality support to the Programme/Project Lead to ensure that the tasks and activities are planned, managed and delivered effectively. Send information to internal and external stakeholders. Establish and maintain files, folders, SharePoint, and websites. Manage enquiries on behalf of the team. Work in an integrated manner with the local teams. Ensure all activities meet organisational standards using a range of electronic tools, including Microsoft Office suite of applications. Be flexible and support the programme teams as and when required with ad hoc requests and additional duties. Assist with co-ordinating resources effectively, ensuring that project documentation is prepared and shared in accordance with project timetables and deadlines. Ensure that change management is supported effectively by working with relevant programme teams and key stakeholders within the business. Maintain and update the Projects tracker database. Work closely with clinical and non-clinical colleagues within the Department and other multi-disciplinary teams and agencies. Provide training on business / project systems to clinicians, management and staff at all levels as required.
(Please refer to the job description/person specification for further details on the role)
Person Specification
Experience
- Experience in a project support / office role
- Expertise in business information and analytical skills
- Strong administrative skills
- Demonstrate initiative to deal with challenges
- Working in a health environment
- Experience in establishing collaborative working relationships with a wide range of internal and external stakeholders.
Training & Qualifications
- oGood level of educational attainment to degree level in a related field, or equivalent demonstrable experience.
- oPrince 2 Foundation or equivalent experience of working in a project environment
- oContinuing personal and professional development.
- oEvidence of management of complex data on a large scale.
- oExtensive experience of working in a large scale environment such as the NHS.
- oPRINCE2 qualification or equivalent experience of working in a project environment
- oKnowledge of the NHS strategy towards IT Systems and EPR.
- oPrinciples, methods, techniques and tools for effective project management
- oFamiliar with project development life cycle and typical problems associated with the implementation of Digital & Data systems
Communication and relationship skills
- Ability to develop strong relationships and good communication skills to individuals and large groups.
- Demonstrates excellent formal and informal communication abilities, orally and in writing, when dealing with colleagues, clients, and customers at all levels of seniority
- Ability to present complex data
- Negotiating and influencing others
- Ability to manage conflict
- oShows mature understanding of the relationship of their specialisation and its responsibilities to the directorate/ organisation business as a whole.
Skills
- Familiar with, uses effectively and can select appropriately from applicable methods, procedures and standards
- Has a good appreciation of the wider field of Digital & Data outside their own their own specialisation
- oHas developed a good broad understanding of computer system architecture and techniques
Planning and organisation skills
- Demonstrable organisational skills
- Basic Project Management skills
- Record of delivering to deadlines
- Able to prioritise and manage own workload with minimal supervision
- Ability to respond to sudden demands
- oPRINCE project management
- orisk management
- oworking with automated tools i.e. MS Project
- oproject quality management
- oDelivering or supporting projects
Other requirements specific to tole
- Breadth of ability across Excel, Word and PowerPoint
- A 'can do' (and 'will do') attitude
Analytical and Judgement skills
- oTakes a high degree of accountability for self-controlled work
- oProvides guidance for less experienced colleagues.
- oFunctions effectively, productively and meets time and quality targets across tasks within scope of using available tools, methodologies and/ or equipment with reference to others only by exception.
- oDemonstrates a systematic, disciplined and analytical approach to problem solving.
- oIs able to absorb rapidly new technical information as required.
- oAnalytical thinking.
- oAbility to understand complex financial and clinical data
Equality, Diversity and Inclusion
- oAble to demonstrate a commitment and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.
Other requirements specific to the role
- oBreadth of ability across Excel, Word and PowerPoint.
- oA 'can do' (and 'will do') attitude
- oPrinciples, methods, techniques and tools for effective project management
- oFamiliar with project development life cycle and typical problems associated with the implementation of Digital & Data systems
- oShows a genuine interest in projects & programmes and a commitment to providing a quality service to customers
Commitment to Trust Values and Behaviours
- Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
University Hospitals of Leicester NHS Trust
Address
Leicestershire County Hall
Groby Road, Glenfield
Leicester
LE3 8RA
Employer's website
https://www.jobsatleicestershospitals.nhs.uk/