ICT Support Technician Apprentice
Vaughan Data Systems has a long-standing reputation for recruiting, training and retaining apprentices. We are looking for a keen ICT Level 3 apprentice to assist us in providing our customers with an exceptional level of IT Support. The role will involve a variety of tasks that will give you a broad insight into the daily challenges of IT.
Role
On a day-to-day basis, you will assist our experienced IT Engineers by:
- Providing 1st fix IT diagnosis over the telephone for hardware, software, network, antivirus and operating system issues
- Providing remote support to clients for Microsoft platforms
- Fixing, preparing and replacing hardware for clients
- Supporting with installing and configuring computer systems
- Troubleshooting system and network problems, as well as diagnosing and solving problems
- Logging calls and ensuring management of database
Training
There is an opportunity to progress on to the Higher Apprenticeship (Level 4) and ultimately on to a Degree Apprenticeship.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- THE DEVELOPMENT MANAGER LTD
- Working Week
- Monday - Friday, 9.00am - 5.30pm.
- Expected Duration
- 1 Year 10 Months
- Positions Available
- 1
- Closing Date
- Saturday, 11th October 2025
- Start Date
- Monday, 13th October 2025
Desired Skills
- Communication skills
- IT skills
- Organisation skills
- Problem solving skills
- Administrative skills
- Creative
- Non judgemental
- Patience
Qualifications
- English GCSE, grade 4 (Essential)
- Maths GCSE, grade 4 (Essential)
About the Employer
VAUGHAN DATA SYSTEMS LTD
Since 1992 Vaughan Data Systems have been providing solutions and helping businesses across the Midlands. They are dedicated to customer service and keeping their clients businesses free from annoying computer issues. Customer retention is very important to them and they always go the extra mile in order to keep their clients satisfied.
- Company
- VAUGHAN DATA SYSTEMS LTD
- Location
- 7 THE COURTYARD, HARRIS BUSINESS PARK, HANBURY ROAD, STOKE PRIOR, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £16,673 a year
- Posted
- Company
- VAUGHAN DATA SYSTEMS LTD
- Location
- 7 THE COURTYARD, HARRIS BUSINESS PARK, HANBURY ROAD, STOKE PRIOR, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £16,673 a year
- Posted