ICT Technician Apprentice - Windsor

You will be the first point of contact for a wide range of customers as part of our talented help desk team. It will be advantageous for you to have some experience in IT.

Your day-to-day roles will typically include:

• Use of remote tools to assist customers in troubleshooting problems
• Manage technical issues, solutions, and sales opportunity progress by creating cases within the company's help desk system
• Ensure clear, professional communication between the team and customer
• Create and maintain self-help documents
• Acting as the first response to all incoming support tickets
• Make sure that client documentation is well-maintained
• On-site visits to our clients' offices to help them with IT

Continue your education by attending training sessions and reading technical documentation to gain the qualification and the skills you need to build your career within IT.

Other duties as assigned from time to time.

• Communication skills
• IT skills
• Customer care skills
• Problem solving skills
• Team working
• Patience