On-Site Support Engineer

On-Site Support Engineer | Based out of Venom IT Office in Sale | £25,000 + Excellent Benefits

Join one of the UK’s fastest-growing cloud service providers and take your IT career to the next level!

At Venom IT, we don’t just keep businesses online — we power their success through cutting-edge technology, cloud innovation, and world-class support. We’re now looking for a proactive, hands-on On-Site Support Engineer to join our growing technical team in Sale.

If you love being on the move, solving problems face-to-face, and working with a variety of technology every day, this is the role for you.

What’s In It For You:

• 23 days’ holiday + bank holidays
• Birthday day off – paid!
• Private Medical Healthcare (mental health, optical & dental cashback)
• Gym membership & Reward Gateway discount scheme
• Length of Service bonuses and career development opportunities
• Auto-enrolment pension
• Free onsite parking
• Quarterly socials & annual Christmas party

Key Responsibilities of the On-Site Support Engineer:

• Installing, configuring, and supporting PCs, laptops, and tablets to company specs.
• Troubleshooting hardware and software issues with speed and precision.
• Onboarding new users using Active Directory and company systems.
• Managing internet connectivity setups, including phone hotspots and modems.
• Supporting both local and remote users in a Windows environment.
• Performing IMAC tasks (Install, Move, Add, Change) and maintaining accurate ticket records.
• Travelling to client sites (50%+ of your time) – a company vehicle will be provided wherever possible.
• Occasionally working after-hours to keep clients running seamlessly.

What We’re Looking For:

• 1–3 years’ experience in IT user support (hardware/software).
• A strong understanding of Windows OS, networking, and server environments.
• Great communication skills – confident, professional, and personable.
• Excellent troubleshooting and analytical ability.
• A positive, adaptable, and detail-focused attitude.
• A full UK driving licence (essential for site visits).

Bonus points if you have experience with:Network cabling, data centre support, or internet connectivity troubleshooting.

Why Join Venom IT?

We’re an established, fast-growing cloud and cybersecurity MSP based in Sale, delivering secure, high-performance IT solutions to clients across the UK. You’ll be part of a close-knit, forward-thinking team that’s passionate about technology, teamwork, and continuous learning.

This is more than just a job — it’s your chance to grow into a trusted IT professional with a company that rewards initiative, skill, and energy.

Ready to take your IT career out on the road? Apply today and become a key part of Venom IT’s on-site support team!