Support & Operations Specialist

About VidaCorp:

Join Australia's largest independent health, wellness, and beauty powerhouse!

Part of DBG Health, headquartered in Australia, we're driven by our mission to deliver affordable and innovative solutions that enhance well-being for millions of customers. With over 1,000 dedicated professionals, we lead the way in pharmaceuticals, consumer goods, beauty, health, and wellness, backed by a portfolio of trusted brands.

VidaCorp, our consumer division, represents market-leading names like MCoBeauty, Esmi Skin Minerals, Nude by Nature, SunSkills, PONi cosmetics and more, offering premium-quality, accessible products that resonate with consumers domestically and internationally.

As we embark on significant global expansion, we are proud to announce the European launch of MCoBeauty, starting in London. Known for its innovative and high-quality cosmetics, MCoBeauty embodies our commitment to empowering individuals to embrace their beauty while delivering exceptional value. This milestone underscores VidaCorp's ambition to redefine global health and beauty standards, bringing innovative, accessible solutions to new markets.

Be part of our exciting growth journey and shape the future of global health, wellness, and beauty. Soon, we'll expand in this market further by launching Nude by Nature and Esmi Skin Minerals. Join a team that values creativity, innovation, and customer impact as we continue to grow and redefine what's possible.

About the Role:

VidaCorp is seeking a proactive and technically skilled Support & Operations Specialist (ERP and Integrations) to manage, maintain, and optimise our ERP and integration systems across the UK and European markets.

This role plays a critical part in ensuring operational excellence across our technology landscape — from ERP and middleware integrations to data accuracy and system reliability. You'll work closely with regional teams, vendors, and our global technology division to support seamless business operations, improve system performance, and enhance process efficiency.

The ideal candidate will have a strong background in ERP and middleware technologies, excellent problem-solving skills, and a passion for driving improvements in fast-paced, data-driven environments.

The position is based in London, UK, with some regional collaboration across European markets.

Role & Responsibilities:

• Act as the first point of contact for ERP and associated enterprise systems issues within the region.
• Monitor daily system operations, integrations, and data flows to ensure stability and performance.
• Troubleshoot and resolve ERP, integration, and transaction issues, escalating where required.
• Support onboarding and training of new business users on systems and processes.
• Assist in testing and validating new system changes, integrations, and upgrades.
• Collaborate with the global Support & Operations Lead to improve system performance and reliability.
• Identify opportunities for automation and process improvement.
• Document and maintain operational runbooks and troubleshooting guides.
• Partner with internal stakeholders and vendors to ensure integrations (e.g., API, EDI) run smoothly.
• Provide ongoing feedback to enhance platform functionality and user experience.

Skills & Experience:

• 2+ years of hands-on experience with ERP and middleware integration technologies (e.g. NetSuite, Celigo, or similar).
• Strong understanding of finance and supply chain processes.
• Experience working with API and EDI integrations.
• Proficiency with Microsoft Office and data management tools.
• Demonstrated ability to manage multiple tasks, projects, and priorities in dynamic environments.
• Strong communication skills and ability to collaborate effectively across teams.
• Experience in FMCG or retail environments preferred.
• Bachelor's degree in Information Systems, Business Systems, or a related field.

Benefits & Perks:

We offer more than just a job – we offer a dynamic and supportive work environment where you can make a real impact. As part of our team, you'll have the opportunity to work alongside industry leaders, drive meaningful change, and grow both personally and professionally.

• Competitive salary, bonus, pension
• A values-driven business fostering a supportive and friendly team culture
• The ability to work autonomously, empowering you to drive your own success
• Opportunities to grow your career globally across all divisions within DBG Health – including Arrotex Pharmaceuticals, VidaCorp Consumer Goods, Independent Pharmacies of Australia Group, and Axe Health Services – offer exciting prospects for advancing in their expanding markets.

DBG Health is committed to fostering a workplace culture that is safe and accessible for all. We are an equal- opportunity employer and encourage applications regardless of cultural background, gender identity, sexual orientation, disability or neurodiversity. We strive to build a collaborative, inclusive workplace that is representative of the communities we work and live in.