Senior Consultant (Customer Success)

Join a high-growth AI software startup/scale-up delivering a market-leading Field Service Management (FSM) offering to Enterprise customers.

The Senior Consultant (Customer Success) is responsible for driving long-term customer value, adoption, and account growth across our AI software platform, ensuring customers realize measurable business outcomes while expanding the platform footprint through strategic upsell and cross-sell opportunities.

This role requires a consultative and highly strategic approach. The consultant partners closely with customers to understand their workflows, fine-tune implementations, and continuously optimize value after go-live. The customer journey is treated as an ongoing transformation.

The Senior Consultant (CS) builds strong executive and operational relationships within each account, acting as a trusted advisor. They collaborate cross-functionally with product and technical teams to deeply understand platform capabilities and translate them into practical solutions that drive adoption, introducing new features and adjacent offerings — including low-code/no-code tools — to expand usage and unlock additional business value.

Key focus areas include customer value realization, relationship development, platform adoption, and strategic account expansion. The ideal candidate combines technical curiosity, commercial awareness, and exceptional communication skills to guide customers toward continuous growth and customer delight!

📍 Location: UK | 💼 Full-time | Remote-first

Salary: £75k - £95k base + Bonus + Significant Equity Scheme + Benefits