IT & Customer Support Apprentice
Recruiting for 2 motivated, adaptable apprentices for hybrid, multi-purpose roles. These positions offer genuine hands-on experience across multiple departments with clear long-term career progression.
Role
You will support the broader business as required and gain structured experience in:
Product Marketing & Product Support:
- Supporting the Product Manager with product-related tasks
- Learning product specifications and features
- Assisting with product listings, manuals, and PDP content
- Working with designers on artwork, packaging, and instructions
- Supporting translations and compliance documentation
- Website population and product data management
- Spreadsheet work, data collation, and asset organisation
- Assisting with internal product training and documentation
Sales, Digital & Customer Support:
- Handling enquiries via email, live chat, and phone
- Supporting inbound and outbound sales calls
- Order processing and stock checking
- CRM system support (HiPOS, Zoho, and internal tools)
- Supporting trade and dealer accounts
- Customer communication regarding orders, returns, and upgrades
Production & Warranty Technical Support:
- Booking in and booking out customer returns and repairs
- Assisting with technical testing and fault diagnosis (training provided)
- Supporting product repairs and quality checks
- Customer communication regarding warranty processes
- Using ticketing and returns systems
- Supporting warehouse goods-in / goods-out when required
- Exposure to automotive audio, camera, and technology products
Additional Hybrid Responsibilities (As You Progress)
- Elite installer network support
- Call analysis and identifying training or documentation gaps
- Supporting video content for customer support, website, and social media
- Improving customer journeys and internal processes
- Assisting with documentation and knowledge-base updates
Training
- An apprenticeship includes regular training with a college or other training organisation
- At least 20% of your working hours will be spent training or studying
- Strong opportunity for permanent employment and progression
Potential option to progress to Level 4 qualification
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- LEARNING FOR FUTURES LTD
- Working Week
- Monday - Friday, 8.00am - 5.00pm Finish early on a Friday.
- Expected Duration
- 1 Year 4 Months
- Positions Available
- 2
- Closing Date
- Friday, 30th January 2026
- Start Date
- Monday, 2nd February 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Problem solving skills
- Administrative skills
- Team working
Qualifications
- English GCSE, grade A-C or 4-9 (Essential)
- Maths GCSE, grade A-C or 4-9 (Essential)
About the Employer
Wise Origin
Wise Origin is a national training provider which was established in 2006. We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions. We specialise in IT, Digital & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.