IT Technician Apprentice
We’re seeking an enthusiastic and motivated IT Apprentice to join our Digital Team. This role is a fantastic opportunity to gain hands-on experience in IT support, network management, and audio/visual services while working towards a recognised qualification.
Role
- Maintain reliable internet and network connectivity across the sites
- Respond to IT helpdesk requests, troubleshooting issues both on-site and remotely
- Install and configure hardware/software on workstations and devices
- Set up and manage user accounts in Microsoft 365, MIS, and other systems
- Maintain and contribute to an IT knowledge base for future problem-solving
- Set up, check, and maintain laptops, iPads, printers, projectors, and AV equipment
- Carry out routine maintenance, replace consumables, and complete minor repairs
- Keep accurate inventories and security mark equipment
- Monitor and maintain network security, ensuring safe and appropriate use
- Assist with cyber incident response and promote cyber safety in line with NCSC/DFE guidelines
- Ensure compliance with GDPR, RPA, and Copyright Licensing Authority regulations
- Set up and operate AV equipment for assemblies, school events, and performances
- Film, edit, and produce video content for internal and external use.
- Liaise with suppliers for AV equipment hire or purchase
- Provide technical support for IT-related projects across the sites
- Attend up to five scheduled evening events annually (e.g. parents’ evenings, performances)
- Assist with examination material preparation and submission
Training
- Each apprentice will have their own dedicated tutor who will conduct monthly remote tutorials and reviews, providing continuous support throughout the apprenticeship program
- Depending on the apprentice’s needs, the frequency of these sessions may vary
- Potential full-time employment for the right candidate upon successful completion of the apprenticeship
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- LEARNING FOR FUTURES LTD
- Working Week
- Monday to Thursday 8am- 4pm Friday 8am- 3.30pm.
- Expected Duration
- 2 Years
- Positions Available
- 1
- Closing Date
- Friday, 13th February 2026
- Start Date
- Sunday, 1st March 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Qualifications
- Maths and English GCSE, grade (Grade A-C or 4-9) (Essential)
About the Employer
Wise Origin
Wise Origin is a national training provider which was established in 2006. We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions. We specialise in IT, Digital & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.