IT Technician Apprentice
We are seeking a motivated and enthusiastic individual to join our team as an ICT Level 3 Apprentice (Tech 1). This role is ideal for someone with a passion for technology who is eager to build practical skills while working toward an industry-recognised Level 3 ICT qualification.
Role
Key Responsibilities
- Provide first-line technical support to staff, including resolving basic hardware, software, and network issues.
Assist in setting up, configuring, and maintaining computers, mobile devices, printers, and network equipment.
Log, track, and manage support tickets to ensure timely resolution.
Install and update software in accordance with company policies and cybersecurity best practices.
Support the monitoring and maintenance of IT systems, including backups and routine checks.
Assist with user onboarding—including account setup, device preparation, and system access.
Contribute to documentation of IT procedures, troubleshooting guides, and asset management records.
Maintain a professional and customer-focused approach when supporting users.
Proactively learn, develop, and apply new technical skills in line with the apprenticeship training programme.
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
Possible progression available for the right applicant on completion.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- LEARNING FOR FUTURES LTD
- Working Week
- Monday to Friday 9am - 5.30pm.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 2
- Closing Date
- Thursday, 11th December 2025
- Start Date
- Monday, 5th January 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Team working
- Initiative
- Non judgemental
- Patience
Qualifications
- Maths and English GCSE, grade (Grade A-C or 4-9) (Essential)
About the Employer
Wise Origin
Wise Origin is a national training provider which was established in 2006. We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions. We specialise in IT, Digital & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.
- Company
- Wise Origin
- Location
- 1 Mercury Quays, Ashley Lane, Shipley, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,000 a year
- Posted
- Company
- Wise Origin
- Location
- 1 Mercury Quays, Ashley Lane, Shipley, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,000 a year
- Posted