Level 3 IT Solutions Technician Apprenticeship
We are seeking an enthusiastic and dedicated IT Solutions Technician Apprentice to join our team and support our school. This role is ideal for someone with a passion for IT, a proactive mindset, and a desire to make a meaningful impact in an educational environment.
Role
The ICT Technician is responsible for supporting the ICT Network Manager in the day-to-day oversight and provision of IT, supplying tech support within the school to staff and students and providing a first-class service to all.
- Support the ICT Network Manager in the day-to-day operation, oversight, and development of the school’s IT systems.
- Provide first-line technical support to staff and students, delivering a high-quality, customer-focused service.
- Diagnose technical issues, explore multiple solutions, and implement effective resolutions.
- Install, configure, repair, replace, and maintain PC and network hardware, peripherals, and software as directed.
- Build, rebuild, and maintain workstations, replacing faulty components and logging warranty or repair calls as required.
- Set up, configure, and support IT equipment for assemblies, presentations, meetings, and school events.
- Maintain accurate helpdesk records, logging all support requests and actions taken, and complete routine IT administration tasks.
- Monitor and replenish paper and toner supplies for photocopiers, log copier usage, and report low stock levels.
- In the absence of the ICT Network Manager, liaise with external support providers to resolve server or infrastructure issues, including hardware maintenance and system restoration from backups.
- Promote and safeguard the welfare of children and young people, in line with school policies and statutory requirements.
Training
As an apprentice, you will receive support through both on-the-job learning and formal training as part of your apprenticeship programme. This will typically include:
- Study towards a relevant qualification.
- On-the-job training and mentoring from experienced professionals.
- Regular review meetings to track progress and development.
Potential full-time employment for the right candidate upon successful completion of the apprenticeship.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- LEARNING FOR FUTURES LTD
- Working Week
- Monday to Thursday 8am – 4pm and Friday 8am – 3:30pm.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Friday, 13th February 2026
- Start Date
- Monday, 23rd February 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Administrative skills
- Number skills
- Logical
- Team working
- Initiative
- Diagnosis IT faults
- Trouble shooting
- Calm under pressure
- Professional approach
Qualifications
- Maths and English GCSE, grade (Grade A-C or 4-9) (Essential)