1st Line Support Engineer

1st Line Support Engineer | MSP Environment | Near Coventry | £25,000–£27,000 + Progression + Training

Looking to kick your IT career up a gear?

Join a fast-growing Managed Service Provider near Coventry, where no two days are the same and your technical skills actually get noticed.

You’ll be the first point of contact for customers, solving IT issues, logging tickets, and delivering top-notch service that keeps businesses running smoothly. Expect a lively, team-focused environment, exposure to loads of different tech, and a genuine path to 2nd line and beyond.

What you’ll be doing:

• Providing 1st line support to a wide range of clients across the UK
• Troubleshooting issues across Windows, Microsoft 365, networking, and hardware
• Escalating complex tickets to senior engineers
• Helping maintain excellent customer satisfaction scores

What we’re looking for:

• 6–18 months’ experience in an IT support role (ideally MSP or multi-customer)
• Solid understanding of Windows desktop environments and Microsoft 365
• Confident communicator who enjoys solving problems and learning new tech
• Full UK driving licence (occasional client visits)

Why join?

Hands-on exposure to modern tech stacks

Rapid progression in a supportive MSP setting

Ongoing training and certifications paid for

Friendly, close-knit team that values development

If you’re ready to build your IT career in a fast-paced MSP environment, hit apply now – this one won’t be around for long.