Helpdesk Team Lead
Helpdesk Team Lead – £27,000 to £32,000 – Aldershot
We’re working with a growing MSP near Aldershot who are looking for a Helpdesk Team Lead. This is a great opportunity for an experienced Engineer to step into leadership while staying hands-on.
Main Duties- Lead and mentor a small helpdesk team
- Act as the escalation point for technical issues
- Provide remote and onsite client support
- Manage workload and ensure SLAs are achieved
- Install and configure systems and applications
- Keep clients updated and satisfied
- Contribute to process improvements
- 2+ years in IT support (team lead/mentoring desirable)
- Microsoft Desktops & Windows Server
- Active Directory & Office 365
- Basic networking (DNS, DHCP, routers, switches)
- Strong communication and client-facing skills
- Driving licence and own vehicle required
- Certifications (CompTIA, Microsoft, ITIL) a bonus
- Company
- Xact Placements Limited
- Location
- Aldershot, Hampshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £27,000 - £32,000 per annum
- Posted
- Company
- Xact Placements Limited
- Location
- Aldershot, Hampshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £27,000 - £32,000 per annum
- Posted