SaaS Solutions Consultant, Professional Services
Remote Work: Yes Overview: At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges. Being a part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve. You'll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about – locally and globally. Come make an impact every day at Zebra. As a SaaS Solutions Consultant within Zebra Technologies' esteemed Professional Services team, you will serve as a key technical and business advisor for our suite of software products . You will be instrumental in driving customer success by delivering expert demonstrations, leading solution-oriented workshops, and providing comprehensive training and consulting. This role places you at the heart of a global team dedicated to supporting a diverse portfolio of new and existing clients, ensuring they derive maximum value from Zebra's innovative business solutions throughout their entire customer lifecycle. In this position, you will work remotely, with 25% of your time spent travelling to our customer sites, which may include overnight stays. To effectively support our clients in different time zones, such as North America, this role will on occasion require the flexibility for early morning or evening work. Responsibilities:
- Pre- and Post-Sales Consultation: Engage with customers throughout the sales process, from initial contact through solution delivery, implementation, and ongoing subscription management to ensure a seamless and positive experience.
- Solution Documentation: Develop and prepare detailed business requirement documentation that will serve as the blueprint for the implementation of customised customer solutions.
- Implementation and Configuration: Oversee the implementation and configuration of our SaaS solutions, verifying that the application functions according to the defined specifications and meets customer expectations.
- Sales and Customer Success Collaboration: Partner with our sales and customer success teams to identify and assess potential applications of company products that effectively address and satisfy customer needs.
- Product Expertise and Demonstration: Act as a subject matter expert, consulting with prospective and current customers on product capabilities and delivering compelling product demonstrations.
- Relationship Management: Cultivate and maintain strong, productive working relationships with both internal stakeholders and external partners.
- Client-Facing Presentations: Clearly and effectively present product capabilities to diverse customer audiences, with the ability to travel to customer sites as required.
- A minimum of 3 years of operational experience in the Retail, Banking, or Hospitality sectors.
- Demonstrated excellence in customer relationship management and a proven ability to resolve complex issues.
- Exceptional consultative, listening, communication, and collaboration skills.
- Strong analytical and problem-solving abilities.
- Excellent organisational skills with the capacity to manage multiple, simultaneous project timelines and requests effectively.
- Superior verbal and written communication skills, with a demonstrated ability to present complex technical solutions to business-focused users.
- Experience working within multi-functional teams and on technology product implementations is highly advantageous.
- The ability to quickly adapt to new information and adjust strategies to meet objectives.
- Proficiency with Microsoft Office Suite (PowerPoint, Outlook, Excel, Word).
- 25 days of vacation
- Up to 32 hours paid time off per year to volunteer with a charity of your choice
- Reward & Recognition scheme - earn points to spend online
- Training and personal development in soft skills and hard skills, access to our internal learning portal and internal career opportunities within Zebra departments
- Annual bonuses based on financial results
- Yearly salary increases according to individual performance
- Employee referral bonus for bringing New Talent to Zebra
- Pension Scheme with a matched contribution up to 7%
- Private medical and dental cover
- Access to an innovative online learning platform
- Cycle to work scheme
- Employee Assistance Program