Trust IT Support Engineer
We’re looking for a motivated and adaptable *School Support Engineer* to join our dynamic team. In this role, you’ll provide IT support for a *Multi-Academy Trust (MAT)* delivering Primary, Secondary, and Post-16 education in *Seaford, East Sussex*, ensuring the smooth operation of their IT services. *What You’ll Do:** Provide advanced *desk-side IT support* for a large MAT customer as part of our Educational Services team, currently spanning three geographically separate locations within Seaford, East Sussex.
* Diagnose and resolve IT issues for staff and students, both in person and remotely.
* Maintain and update *hardware, software, and network systems* as required.
* Provide end-user support for various IT applications.
* Contribute to *IT projects* and implement new technologies as needed.
* Provide *on-demand support* across multiple sites, attending as required.
* Opportunity to *support non-education projects* within the wider corporate business when workload and resourcing allow. *What We’re Looking For:** *Right to work* in the UK.
* Minimum 1 *years of IT support experience* in a corporate or educational environment.
* Alternatively, suited to someone having just completed an IT apprenticeship in an Education or corporate IT Service Desk/MSP setting.
* Solid understanding of *IT fundamentals* (hardware, software, networking, and server technologies).
* Experience supporting:
* *Microsoft 365*
* *Active Directory*
* *Windows Server* (including File & Print Services, Group Policy, DHCP, DNS, etc.)
* *Windows 10/11* (intermediate to advanced support)
* *PC hardware repairs* (laptops and desktops)
* *Audio/Visual systems* (Smartboards, projectors, visualisers, speaker systems, etc.)
* Strong *problem-solving* and *analytical skills*.
* Excellent *communication* and *interpersonal skills*, with the ability to explain technical concepts to non-technical users.
* Proactive and *team-oriented* approach.
* Willingness to *learn and adapt* to new technologies.
* Ability to *work independently* with minimal supervision on day-to-day activities.
* *Full UK driving licence* and *own vehicle* insured for business use (business mileage paid at HMRC rates).
* Offer of employment dependant on *passing Enhanced DBS* checks (funded by us)
* *Relocation assistance not offered**Bonus Points If You Have:** Experience working in an *educational environment*.
* Knowledge of *Cisco Meraki LAN/Wi-Fi infrastructure*.
* Relevant *IT certifications* (e.g., Microsoft 365/Azure Fundamentals, CompTIA).
* Familiarity with *school-specific applications* (e.g., SIMS, Arbor, EdulinkOne, 4Matrix). *What We Offer:** *Up to £26,000* annual salary (depending on experience).
* *20 days’ annual leave* plus bank holidays.
* *Company pension scheme*.
* *Ongoing career progression and development* opportunities.
* *Employee discount scheme*.
* *Company-funded socials and lunches*.
* *Business mileage paid* at HMRC rates. *Interested?* We encourage you to apply! Job Types: Full-time, Permanent Pay: Up to £26,000.00 per year Benefits:
* Company events
* Company pension
* Employee discount
* On-site parking Work Location: In person
* Diagnose and resolve IT issues for staff and students, both in person and remotely.
* Maintain and update *hardware, software, and network systems* as required.
* Provide end-user support for various IT applications.
* Contribute to *IT projects* and implement new technologies as needed.
* Provide *on-demand support* across multiple sites, attending as required.
* Opportunity to *support non-education projects* within the wider corporate business when workload and resourcing allow. *What We’re Looking For:** *Right to work* in the UK.
* Minimum 1 *years of IT support experience* in a corporate or educational environment.
* Alternatively, suited to someone having just completed an IT apprenticeship in an Education or corporate IT Service Desk/MSP setting.
* Solid understanding of *IT fundamentals* (hardware, software, networking, and server technologies).
* Experience supporting:
* *Microsoft 365*
* *Active Directory*
* *Windows Server* (including File & Print Services, Group Policy, DHCP, DNS, etc.)
* *Windows 10/11* (intermediate to advanced support)
* *PC hardware repairs* (laptops and desktops)
* *Audio/Visual systems* (Smartboards, projectors, visualisers, speaker systems, etc.)
* Strong *problem-solving* and *analytical skills*.
* Excellent *communication* and *interpersonal skills*, with the ability to explain technical concepts to non-technical users.
* Proactive and *team-oriented* approach.
* Willingness to *learn and adapt* to new technologies.
* Ability to *work independently* with minimal supervision on day-to-day activities.
* *Full UK driving licence* and *own vehicle* insured for business use (business mileage paid at HMRC rates).
* Offer of employment dependant on *passing Enhanced DBS* checks (funded by us)
* *Relocation assistance not offered**Bonus Points If You Have:** Experience working in an *educational environment*.
* Knowledge of *Cisco Meraki LAN/Wi-Fi infrastructure*.
* Relevant *IT certifications* (e.g., Microsoft 365/Azure Fundamentals, CompTIA).
* Familiarity with *school-specific applications* (e.g., SIMS, Arbor, EdulinkOne, 4Matrix). *What We Offer:** *Up to £26,000* annual salary (depending on experience).
* *20 days’ annual leave* plus bank holidays.
* *Company pension scheme*.
* *Ongoing career progression and development* opportunities.
* *Employee discount scheme*.
* *Company-funded socials and lunches*.
* *Business mileage paid* at HMRC rates. *Interested?* We encourage you to apply! Job Types: Full-time, Permanent Pay: Up to £26,000.00 per year Benefits:
* Company events
* Company pension
* Employee discount
* On-site parking Work Location: In person