3rd Line Support Engineer

3rd Line Support Engineer
Location: Bristol - Hybrid/Onsite
Salary: Up to £45,000

We're looking for an experienced 3rd Line Support Engineer to join a growing IT team and play a pivotal role in supporting, maintaining, and securing business-critical systems. Acting as an escalation point for 1st and 2nd line support, this role will give you the opportunity to work with a wide range of modern technologies while delivering projects that make a real impact.

What you'll be doing

• Acting as the go-to point for escalated incidents and complex service requests
• Managing and maintaining core infrastructure including servers, storage, networking, and cloud platforms
• Ensuring IT security best practices are followed, including patching, vulnerability remediation, and access management
• Administering backup and disaster recovery solutions such as Acronis and Azure Backup
• Overseeing Windows Server environments (), Active Directory, Entra ID, DNS and DHCP
• Supporting and securing cloud environments (Azure and AWS)
• Administering Microsoft Exchange and Office 365
• Delivering IT projects from planning through to successful completion
• Maintaining clear documentation and contributing to internal knowledge sharing

What we're looking for

• Proven 3rd line / senior technical support experience
• Strong skills across Windows Server, Active Directory/Entra ID, Exchange/Office 365
• Hands-on knowledge of Azure and/or AWS cloud platforms
• Experience with VMware and Hyper-V virtualisation
• Familiarity with firewall management, VLAN creation, LAN/WAN troubleshooting
• Solid understanding of backup and disaster recovery solutions
• Awareness of compliance frameworks (Cyber Essentials Plus, PCI DSS, ISO, CoCo)
• Excellent problem-solving skills with a security-first mindset

If interested, please share your CV to arrange a call and discuss further!

Desired Skills and Experience
3rd Line Support Engineer
Join a fast-growing IT team in Bristol (Hybrid) and take charge of high-impact infrastructure, cloud, and security projects. If you're a hands-on problem solver with strong skills in Windows Server, Azure, AWS, and VMware, this one's for you!
Up to £45,000 Interviews happening soon
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