1st Line Support IT Helpdesk

Job Title: 1st Line IT Support Technician

Based: Head Office, St Mellons, Cardiff

Reports to: Business Intelligence Manager

If you are an experienced IT Support Technician or have the skills to support a busy IT Helpdesk then we may have the perfect role for you.

Salary and benefits

Salary: £24,000 pa

Free Car Parking

• 25 days annual leave + bank holidays (increasing with length of service)
• Christmas & New Year shutdown period
• Pension scheme
• Specsavers scheme
• Access to 1000's of student discounts inc. Unidays, Student Beans and TOTUM
• £500 employee referral bonus scheme
• Enhanced sick pay & maternity reward vouchers
• Employee well-being and assistance programme
• Access to EV company car scheme
• Life assurance cover

Role Purpose:

Responsible for first line technical support to internal employees ensuring service requests are dealt with in line with Helpdesk objectives and standards.

Desirable Skills and Experience:

• Good knowledge of Microsoft Products.
• Experience of using ticketing systems and meeting SLAs.
• The ability to manage your workload and prioritise issues.
• Be comfortable answering telephone calls from staff.
• Be able to explain technical details to non-technical staff.
• Setting up and configuring new laptops/ desktops/mobile phones/phones.
• Organizing couriers to bring in and send out equipment to field based staff.
• Accurately update the asset register.
• Good general IT problem solving skills.
• Able to pick up 3rd party software’s that support the business.
• Ensure issue fully investigated before escalating if necessary.

Additional Information

·Employment is subject to a satisfactory enhanced DBS check & references

t2 group is committed to providing a safe environment for all learner’s and employees. To find out more about our commitment to safeguarding please visit the t2 website

We’d love to hear from you! Apply today and take the next step in your career with t2 group