1 of 1 Contract Service Management Jobs in Cardiff

team on a long term programme of work. The role requires direct experience in managing desktops, including tasks such as PC imaging and device management, along with extensive knowledge of computer hardware, networks, and the ability to troubleshoot systems and applications. Key responsibilities: * Provide break/fix support for … Troubleshoot Windows OS, hardware, and enterprise applications * Coordinate with third-party vendors for escalations and hardware replacements * Document issues and resolutions in the IT service management system (ServiceNow, Remedy, etc.) Key Skills & Experience: * Comprehensive understanding of PC hardware, software, operating systems, directory services, printing and applications required. * Application … installations * Provide onsite and remote technical assistance to End Users. * Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed. * Develop standard configuration and documentation, Develop More ❯