Peterborough, Cambridgeshire, England, United Kingdom
Global Technology Solutions Ltd
Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. - Desired but not essential skills in vanti, ServiceNow, O365 administration, AD, Comptia A+, ITIL, MCSA, Citrix, MFA, Customer service. Outlook, Folder file permissions, Wi-Fi/Network troubleshooting, Distribution lists. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users More ❯
Peterborough, Cambridgeshire, East Anglia, United Kingdom
Global Technology Solutions Ltd
Educated to GCSE Level or equivalent in Maths and English - IT certificated desirable but not essential. - Desired but not essential skills in vanti, ServiceNow, O365 administration, AD, Comptia A+, ITIL, MCSA, Citrix, MFA, Customer service. Outlook, Folder file permissions, Wi-Fi/Network troubleshooting, Distribution lists. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users More ❯
High level customer care skills Good teamwork and stakeholder management skills. Broad understanding of IT technologies across the range of services Good understanding of Service Delivery activities and processes ITIL knowledge and implementation Ability to travel abroad to Poland and other international locations at short or reasonable notice More ❯
supporting both Windows Server and Linux platforms. Familiarity with patch management tools (eg, WSUS, SCCM, Ansible). Exposure to vulnerability scanning tools (eg, Qualys, Tenable, Rapid7). Understanding of ITIL processes and change control. Strong troubleshooting and diagnostic skills. Ability to work collaboratively under direction while managing tasks independently. Please apply with your CV in the first instance. More ❯
patterns, and resource allocation. Service Delivery Ensure timely and effective resolution of IT incidents, service requests, and queries. Monitor service desk performance against SLAs and KPIs. Implement and maintain ITIL-based processes and procedures. Customer Experience Promote a customer-focused culture within the service desk team. Handle escalations and ensure high levels of user satisfaction. Communicate effectively with stakeholders at More ❯
Cambridge, Cambridgeshire, East Anglia, United Kingdom
La Fosse
configuration item management. Familiarity with hardware, software, and application CI types in complex environments. Bonus points for experience in global organisations or gaming/entertainment sectors. Nice to Have ITIL v3/4 certification. Experience working with ServiceNow's CSDM framework. 5+ years in IT, with at least 3 years focused on CMDB/Configuration Management. More ❯
point of contact for all IT related issues, to ensure that all incidents and requests follow processes and are logged in the ITSM tool. Have very good understanding of ITIL Processes, Process knowledge of Incident/Request/change/problem. You will have to minimize the impact of IT incidents by resolving first time where possible. Resource will be …/Expertise Must be a Graduate. B.Tech/B.E or any other technical degree preferred English Service Desk experience is mandatory Preferred MCP/MSCE/MSCA certification Preferred ITIL V3/V4 Certified engineer. More ❯
