to muck-in and support your colleagues. Most of all, you will be a vital team member on the front line of our IT service delivery. Qualifications and Education 1 Educated to GCE A level or equivalent standard. Experience of IT, communications, telephony (Teams) and mobile devices, including mobile … in use in the authority to carry out IT and/or telephone equipment installations and software upgrades. Experience of Teams and Sharepoint. ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst OR6665 More ❯
Customer ServiceAnalyst** (Contract) Duration: 3 Months (Possibility for extension) Location: Welwyn Garden City (Fully on site) Rate: A highly competitive PAYE Rate is available for suitable candidates Role Profile Are you passionate about delivering exceptional customer service? Do you have a knack for problem-solving and … a genuine desire to help others? If so, we invite you to apply for the role of Customer ServiceAnalyst role. Join our dynamic team and play a vital role in supporting over 2,000 end users with their IT needs. Key Responsibilities: Provide proactive, customer-focused, face … IT queries or problems. Maintain a calm, assured, and empathetic demeanour during all interactions. Log and track incidents using ITSM systems while adhering to Service Level Agreements (SLAs). Identify recurring issues and collaborate with relevant teams for investigation and resolution. Build strong relationships with team members and users More ❯
A fantastic opportunity has arisen in Wymondham, Norfolk for a Service Desk Analyst on a 12 month initial contract looking for an immediate start. You will be supporting users ensuring technical issues and incidents are resolved or escalated if necessary. You will ideally have experience working in a … Technical support/Service Desk environment. Communication skills are essential. Responsibilities Answering incoming calls within an appropriate time frame, to a high level of customer service. Take responsibility for the resolution of faults/issues at 1st/2nd line level Logging calls accurately Allocate and chase closure on … calls. Follow all internal processes to ensure service activity targets are met. Working within the team to build relationships with colleagues and clients. Awareness of relevant technology and products. Appropriate escalation of incidents and requests to the Service Desk Team leaders. You will be familiar with Active Directory More ❯
A fantastic opportunity has arisen in Wymondham, Norfolk for a Service Desk Analyst on a 12 month initial contract looking for an immediate start. You will be supporting users ensuring technical issues and incidents are resolved or escalated if necessary. You will ideally have experience working in a … Technical support/Service Desk environment. Communication skills are essential. Responsibilities Answering incoming calls within an appropriate time frame, to a high level of customer service. Take responsibility for the resolution of faults/issues at 1st/2nd line level Logging calls accurately Allocate and chase closure on … calls. Follow all internal processes to ensure service activity targets are met. Working within the team to build relationships with colleagues and clients. Awareness of relevant technology and products. Appropriate escalation of incidents and requests to the Service Desk Team leaders. You will be familiar with Active Directory More ❯
