5 of 5 Contract Service Delivery Jobs in the East of England

World Class Defence Organisation is currently looking to recruit an IM International Service Lead subcontractor on an initial 12 month contract. Your base site can either be from the companies Bristol, Stevenage or Bolton office. This role will be a hybrid position – 2 days per week onsite and 3 days remote. The role will be supporting the Companies Poland … site and so will require travel to Poland once a month. This role would suit a candidate from an Information Management International Service Lead, IT Service Desk Manager or IT Service Delivery background. Hourly Rate: £60ph (Umbrella). Contract Duration: 12 Months initially and then ongoing and long-term thereafter. IM International Service Lead Job … Description: Act as the UK Service Lead for workplace & infrastructure services primarily for the Polish organisation to ensure supporting the provision of an effective working environment. Responsibilities: To support the IM Overseas Service Manager to manage all planned and emerging service management activities within an International Footprint. To support the Poland IM Team to achieve effective, agile More ❯

Our client, a trusted partner to the UK Ministry of Defence, serves as the UK Service Lead for workplace and infrastructure services, ensuring a high-quality working environment for its Polish organisation. Key Responsibilities: Support the IM Overseas Service Manager in overseeing planned and emerging service management activities across the international footprint. Collaborate with the Poland IM … Team to ensure agile and effective IT service delivery. Partner with Poland and UK IM Service teams to identify and resolve IT requirements efficiently. Collaborate with IM UK Project teams to define business and IT requirements, contribute to service design, and support the implementation of new services for our clients Poland mission. Provide service assurance by … team to define, source, and deliver hardware/software to support IM Polands development activities. Build strong, collaborative relationships with key stakeholders to enable productive two-way communication. Drive service improvements that enhance agility, efficiency, and cost-effectiveness, while consistently meeting performance indicators and supporting successful delivery of Service Improvement Plans. What do you need?: Establish and More ❯

s, patching etc) and other digital services such as digital signage, room-based communications etc. You will be a mobile engineer travelling between both Trust sites resolving incidents, undertaking service requests, completing changes and assisting in any equipment refresh programs inline with business agreed SLA's. As this is a customer facing role it is essential for the successful … candidate to have excellent communication skills and have significant relevant experience of working within an IT Service Delivery team. Applicants need to demonstrate sound technical knowledge of a diverse set of applications and hardware to resolve incidents for end users both over the phone and in person. It is expected that candidates will have excellent working knowledge of … desktop applications and end user device hardware, along with infrastructure knowledge such as Active Directory, Cisco networking (switches, Wi-Fi), Cisco Voice etc. Working as part of an integrated service delivery team, you will provide a friendly and professional IT service to everyone you deal with, taking ownership of your own work and engaging fully in departmental More ❯

patching etc.) and other digital services such as digital signage, room-based communications etc. You will be a mobile engineer travelling between Trust sites across Essex resolving incidents, undertaking service requests, completing changes and assisting in any equipment refresh programs in line with business agreed SLA's. As this is a customer facing role it is essential for the … successful candidate to have excellent communication skills and have significant relevant experience of working within an IT Service Delivery team. Main duties of the job A key responsibility of this post will be to contribute as part of the wider Service Delivery team to meeting client SLA's. Taking a flexible approach to meet client expectations … Microsoft Certified Professional level and proven experience of applying these qualifications) ITIL Foundation Comptia A+ and/or N+ or equivalent qualification Significant experience of working in an IT service management environment A good understanding of ITIL v4 service management procedures and processes Active Directory management/administration Desirable Cisco CCST/CCNA Experience Essential Working knowledge of More ❯

Professional Services Company, c800 users. Full Time Onsite. The IT Service Desk Manager is responsible for leading and managing the IT service desk team to ensure efficient and effective delivery of IT support services across the organization. This role ensures high levels of customer satisfaction, timely resolution of incidents and requests, and continuous improvement of service desk operations. Key Responsibilities: Team Leadership & Management Lead, mentor, and develop a team of service desk analysts and technicians. Conduct regular performance reviews and provide coaching and training. Manage staffing levels, shift patterns, and resource allocation. Service Delivery Ensure timely and effective resolution of IT incidents, service requests, and queries. Monitor service desk performance … against SLAs and KPIs. Implement and maintain ITIL-based processes and procedures. Customer Experience Promote a customer-focused culture within the service desk team. Handle escalations and ensure high levels of user satisfaction. Communicate effectively with stakeholders at all levels. Process Improvement Identify opportunities to improve service desk efficiency and effectiveness. Lead initiatives to automate and streamline support More ❯